What are the responsibilities and job description for the CSR - Customer Service Representative position at Wilkerson Storage?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your primary responsibilities will include assisting customers with inquiries, processing orders, and ensuring a seamless experience.
Responsibilities
- Provide outstanding customer service by addressing client inquiries and resolving issues promptly.
- Perform data entry tasks accurately and efficiently to maintain up-to-date client records.
- Analyze customer feedback to improve service quality and enhance the overall customer experience.
- Communicate effectively with clients via phone, email, or in-person interactions.
- Collaborate with team members to achieve departmental goals and maintain a positive work environment.
Experience
- Previous experience in customer service or client services is preferred.
- Familiarity with office procedures and data entry systems is advantageous.
- Proficient in using computer systems for customer support tasks.
- Excellent verbal and written communication skills are essential for effective interaction with clients.
- A proactive approach to problem-solving and the ability to work independently as well as part of a team.
Join us in delivering exceptional service to our clients while growing your career in a supportive environment!
Job Type: Full-time
Pay: $12.00 - $13.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- 8 hour shift
Work Location: In person
Salary : $12 - $13