What are the responsibilities and job description for the Parts Counter and Sales Associate position at Wilkie Lexus?
As an esteemed member of our team at Wilkie Lexus, you will be responsible for managing the parts sales process while ensuring excellent customer service. If you possess a strong work ethic and excellent communication skills, we encourage you to apply.
Main Responsibilities
- Manage Parts Sales Process: Oversee the entire parts sales process from start to finish.
- Communicate Effectively: Communicate effectively and professionally with staff and customers.
- Provide Timely Updates: Provide timely updates on customer parts status.
- Utilize Parts Catalog: Use the parts catalog to locate specific parts and communicate their details to customers.
- Answer Phone Calls: Answer phone calls, provide price quotes, and offer relevant information to customers.
- Verify Estimates: Verify body shop estimates to ensure accuracy and compliance with pricing.
- Prioritize Service: Prioritize high-level service for both internal and external customers.
- Manage Inventory: Pull orders from stock, conduct weekly bin checks, and maintain inventory accuracy.
- Notify Parts Manager: Notify the parts manager of out-of-stock items or urgent shop materials.
- Locate External Parts: Locate out-of-stock parts from external sources and submit emergency orders if necessary.
- Process Payments: Billing all internal requests for parts on service repair orders, and process payment from retail customers or obtain credit authorization.
