What are the responsibilities and job description for the Repair and Sales Coordinator position at Wilkins Recreational Vehicles?
Wilkins RV: A Leader in Customer Service
We pride ourselves on delivering exceptional customer experiences at every touchpoint. Our team is dedicated to providing top-notch service and support to our customers.
Job Summary
This role is responsible for overseeing the entire customer service experience, from appointment setting to final billing. Key responsibilities include:
- Greeting and establishing a positive rapport with customers
- Determining customer needs and promoting products accordingly
- Estimating repair costs and preparing itemized service orders
- Initiating service orders and securing customer signatures
- Maintaining effective communication with customers and following up after work completion
Requirements
To be successful in this role, you'll need:
- 2 years of management experience (preferred)
- Strong communication and interpersonal skills
- A positive attitude and strong work ethic
- Ability to work effectively in a team leadership setting
Our Benefits
We offer a comprehensive benefits package, including medical, dental, vision insurance, 401(k) matching, PTO, sick time, and more.
