Customer Experience Manager - Brewerton, NY

Company:Wilkins Recreational Vehicles

Job Title: Customer Experience Manager

Location: Brewerton, NY 13029

We believe talent makes a difference! Join an award-winning team offering excellent earning potential along with opportunities for growth, including a leadership team that appreciates your drive, skills and ability. We're looking for employees who can make a difference, because we believe an innovative team can accomplish anything.

Salary Range:

• $50,000.00-$80,000.00 Annually
  
  

Benefits:

• Medical/Dental/Vision Insurance
• 401K with Employer Matching Program
• PTO and Sick Time
• Voluntary Benefit Program
• Employee Referral Program
• Employee Discount
• RV Borrowing Program
  
  

Job Description:

• This position oversees the entire customer service/parts experience from the point of setting the appointment to finalizing of the customer bill
  
  

Job Responsibilities:

• Greets, establishes, and maintains a positive rapport with customers
• Assists customers in determining needs; promotes our products, accordingly
• Abilityto run the parts counter
• Estimates cost of repair and prepares itemized service order
• Initiates service orders, secures customer’s signature, and closes when completed
• Develops a keen understanding of all of our products and services
• Understands effective service sales processes and actively seeks sales opportunities
• Maintains good communication with customer and follows up after work is completed to ensure satisfaction
• Understands customer’s needs, committed to exceed customer expectations every day
• Complies with all company policies and procedures
  
  

Position Requirements:

• A minimum of 2 years’ experience is preferred but not required,
• Motivated individual who enjoys working in a fast-paced environment,
• Professional appearance,
• Strong communication skills,
• Positive attitude,
• Strong work ethic,
• Professional conduct
  
  

#1 RV Dealer in New York

Wilkins RV facilities are centrally located and proudly serve the cities of Bath, Elmira, Corning, Churchville, Olean, Rochester, Syracuse, Buffalo, New York and Northern Pennsylvania.

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