What are the responsibilities and job description for the Customer Experience Manager - Nichols, NY position at Wilkins RV?
Company: Wilkins RV
Job Title: Customer Experience Manager
Location: Nichols, NY 13812
We believe talent makes a difference! Join an award-winning team offering excellent earning potential along with opportunities for growth, including a leadership team that appreciates your drive, skills and ability. We're looking for employees who can make a difference, because we believe an innovative team can accomplish anything.
Salary Range:
- $55,000.00 - $65,000.00
Benefits:
- Medical/Dental/Vision Insurance with multiple options
- 401K and Employer Match Program
- PTO and Sick Time
- Voluntary Benefit Program
- Employee Referral Program
- Employee Discount
- RV Borrowing Program
Job Responsibilities:
- Oversees the entire customer service/parts experience from the point of setting the appointment to finalizing of the customer bill.
- Greets, establishes, and maintains a positive rapport with customers
- Assists customers in determining needs; promotes our products, accordingly.
- Able to run the parts counter
- Estimates cost of repair and prepares itemized service order
- Initiates service orders, secures customer’s signature, and closes when completed
- Develops a keen understanding of all of our products and services.
- Understands effective service sales processes and actively seeks sales opportunities.
- Maintains good communication with customer and follows up after work is completed to ensure satisfaction
- Understands customer’s needs, committed to exceed customer expectations every day.
- Complies with all company policies and procedures.
Requirements:
- A minimum of 2 years’ experience is preferred but not required.
- Motivated individual who enjoys working in a fast-paced environment.
- Professional appearance.
- Strong communication skills.
- Positive attitude, strong work ethic, professional conduct.
We are the #1 RV Dealer in New York!
Wilkins RV facilities are centrally located and proudly serve the cities of Bath, Elmira, Corning, Churchville, Olean, Rochester, Syracuse, Buffalo, New York and Northern Pennsylvania.
Salary : $55,000 - $65,000
