Front Office

Company Information: Fivestone Management, LLC is a property management company based in Fort Worth, Texas, offering comprehensive solutions for the real estate industry. Since 2012, we have delivered multifamily, retail, office, and industrial property management services throughout North and West Texas.

At Fivestone Management, our goal is to create a thriving environment for the communities we manage. When you work with us, you become part of a team that values and champions individuals who bring their unique but equal strengths to the table. In return, we trust that each team member will deliver an outstanding experience to our residents.

Position Summary: The Front Office is responsible for providing excellent customer service to guests, ensuring a smooth check-in and check-out process, and assisting with general hotel operations. This role requires strong communication skills, attention to detail, and the ability to work independently, especially during overnight shifts.

Schedule:

• 2-3 days: 3:00 PM – 11:00 PM
• 2 days: 11:00 PM – 7:00 AM
• Must be available to work weekends and holidays

Key Roles / Responsibilities: 

• Greet and assist guests with check-in and check-out procedures
• Answer phone calls and respond to guest inquiries in a professional manner
• Process reservations, cancellations, and modifications accurately
• Handle payments, cash transactions, and maintain accurate records
• Assist guests with requests, including room service, directions, and local recommendations
• Monitor security cameras and ensure guest safety during overnight shifts
•  Perform light cleaning and other tasks as needed, such as stocking front desk, guest market and business center supplies and maintaining lobby carpet, floor, tables, and chairs clean.
•  During night audit shift; turn on kitchen equipment.
•  Prepare reports and communicate shift details with the next shift staff
• Follow hotel policies and procedures to ensure high-quality service

Required Education, Experience, and Qualifications:

• Previous hotel front desk or customer service experience preferred
• Proficiency in using hotel management software (training provided)
• Strong interpersonal and problem-solving skills
• Ability to work independently during night shifts
• Reliable, punctual, and professional demeanor
• Basic math and cash-handling skills
• Must be available to work weekends and holidays

Working Conditions:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Positions self to install equipment, including under desks.
• Moves throughout the building to access files.
• Must be able to comprehend and follow written and oral instructions. 
• Must be able to complete tasks even with frequent interruptions. 
• Must be able to use discretion and independent judgment as needed. 
• Must be able to speak clearly on the phone and to fellow workers.

This job description should not be interpreted as an exhaustive list of responsibilities or as an employment agreement between the employer and the employee. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification and are subject to change as the needs of the employer and requirements of the job change.  Any essential functions of this position will be evaluated as necessary should an employee/applicant be unable to perform the functions or requirements due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the employee/applicant when possible.