Inside Sales

Company Information: Cisco Supply, Ltd. serves the greater Dallas-Fort Worth area by supplying concrete, stucco, waterproofing, and much more for masonry contractors. As a supply store, we offer a full line of commercial doors, frames, and hardware, along with restroom partitions, accessories, stone yards, and other products.

Website: www.ciscosupply.net

Position Summary: Cisco Supply, LTD is seeking a motivated and bilingual (English/Spanish) Inside Sales Representative to join our team. The ideal candidate will provide excellent customer service, process orders efficiently, and support the daily operations of our masonry supply business. This role requires strong multitasking abilities, computer proficiency, and the ability to lift 30 pounds as needed.

Key Roles / Responsibilities:

• Assist customers with product inquiries, pricing, and order placement via phone, email, and in-person.
• Process sales transactions and maintain accurate records in company systems.
• Provide knowledgeable recommendations on masonry products, including mortar, block, stone, steel, and other construction materials.
• Work closely with the warehouse team to ensure accurate order fulfillment and inventory management.
• Handle multiple tasks efficiently in a fast-paced environment.
• Utilize Microsoft Excel, Word, and other software for order entry, reporting, and documentation.
• Maintain punctuality and professionalism in daily operations.
• Occasionally assist with lifting and moving products weighing 30 pounds.

Required Education, Experience, and Qualifications:

• Bilingual in English and Spanish.
• Strong computer skills, including proficiency in Microsoft Excel, Word, and other office applications.
• Ability to multitask and manage customer interactions effectively.
• Reliable, punctual, and detail-oriented.
• Capable of lifting and handling products weighing 30 pounds.
• Preferred - Knowledge of masonry and construction materials (mortar, block, stone, steel, etc.).
• Preferred - Experience working in a supply yard or similar environment.

Working Conditions:

• Bending, lifting, climbing, pushing, pulling, kneeling, sitting stand, walk, kneel, stoop, squat, pull, push, climb, crouch, crawl, talk, hear, and see and standing (occasionally) for long periods of time.
• The essential duties of this position require moderate to heavy lifting and carrying.
• Prolonged periods of sitting on a forklift or other warehouse equipment.
• Exposure to moderate noise levels, vibrations, and bright lights; and exposure to dust, fumes, and gases; and all climate types including hot and cold temperatures, humidity, rain, snow, etc.
• Able to wear common protective or safety equipment such as safety shoes, glasses, gloves, hearing protection, breathing protection, and hard hats when needed.
• Able to work under stressful conditions at times.
• React quickly using hands, fingers, or feet.
• Must be able to move and lift to 40-pound wooden skid or pallet.
• Ability to travel throughout facility as required to conduct safety inspections.
• Must be able to comprehend and follow written and oral instructions. 
• Must be able to complete tasks even with frequent interruptions. 
• Must be able to use discretion and independent judgment as needed. 
• Must be able to speak clearly on the phone and to fellow workers.

This job description should not be interpreted as an exhaustive list of responsibilities or as an employment agreement between the employer and the employee. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification and are subject to change as the needs of the employer and requirements of the job change.  Any essential functions of this position will be evaluated as necessary should an employee/applicant be unable to perform the functions or requirements due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the employee/applicant when possible.

I acknowledge that I have read and understand the description of this position and have had the opportunity to ask my supervisor about any points I did not understand. I hereby state that I can perform the essential functions of this position with or without reasonable accommodation.