What are the responsibilities and job description for the Service Writer position at Wilks Brothers, LLC?
Company Information: MGB Manufacturing, LLC is a Wilks Brothers company. Wilks Brothers is a multifaceted, family-based partnership headquartered in Cisco, Texas with employees working in offices in Cisco, Willow Park, Fort Worth, Houston, and beyond. We invest in relationships and recognize the value in people, communities, and businesses. Our customers are not a number; they are a name, a family member, a friend. In the good times and in difficult times we treat them all equally – exactly how we want to be treated. We believe that business is not just about profit – it is personal too. At Wilks Brothers, we respect the people that make our business grow: our employees and our customers. Our goal is to develop mutually beneficial partnerships utilizing our core values of: Faith, Integrity, Team, Growth and Loyalty.
Website: www.MGBryan.com
Benefits:
- Competitive Compensation Package
- Medical Dental Vision Coverage
- 401K Company Match
- Life Insurance Long Term Disability Coverage – 100% Company Paid
- Health Savings Account (HSA)
- Gym Reimbursement Program
- Tuition Reimbursement Program
- Wellness Check Program - Insurance Premium Discounts
- EAP Resources
- Paid Holidays
- Paid Time Off (PTO)
Position Summary: The Service Writer is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the service department's operation within the company.
Key Roles / Responsibilities:
- Receive customer phone calls or email requests for service.
- Prepare service quotes and confirm customer approvals.
- Opens work orders in Navision and verify the accuracy of the customer data.
- Estimate costs of repairs within set guidelines.
- Monitor and manage accounts receivables.
- Communicate effectively with customers on items including troubleshooting, work progress, and general questions.
- Discuss and track with technician’s progress on open work orders.
- Reviews WIP (work in process) report to ensure timely completion of all service request orders.
- Sends a parts request form to the parts department in support of all service work.
- Monitor service scheduling to ensure a high level of technician utilization.
- Monitor technician training and certifications.
- Maintain Document Control processes (procedures, forms, records, etc.).
- Maintain asset list of units as they arrive.
- Ensure testing records are stored in the system prior to units leaving.
- Other job planning and job scheduling functions as assigned.
Required Education, Experience, and Qualifications:
- High School Diploma/GED, Associate’s or higher degree.
- Heavy equipment technical knowledge preferred.
- 2 to 3 years of heavy equipment or service writer experience preferred.
- Exceptional communication skills, both oral and written.
- Ability to establish and maintain positive working relationships with co-workers and customers.
- Ability to professionally manage difficult customer situations.
- Proficient in the English language.
Working Conditions:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift 15 pounds at times.
- Positions self to install equipment, including under desks.
- Moves throughout the building to access files.
- Must be able to comprehend and follow written and oral instructions.
- Must be able to complete tasks even with frequent interruptions.
- Must be able to use discretion and independent judgment as needed.
- Must be able to speak clearly on the phone and to fellow workers.
#LI-ONSITE #LI-BN1 #MGBMANUFACTURING
This job description should not be interpreted as an exhaustive list of responsibilities or as an employment agreement between the employer and the employee. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification and are subject to change as the needs of the employer and requirements of the job change. Any essential functions of this position will be evaluated as necessary should an employee/applicant be unable to perform the functions or requirements due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the employee/applicant when possible.
