What are the responsibilities and job description for the Inside Sales / Service Writer position at Wilks Tire & Battery Service?
Sales Counter Advisor
As a Customer Counter Advisor, you will gain hands-on experience in one of Wilk s Auto Service centers by making meaningful connections while delivering outstanding service . You will also become familiar with quality, sales, and profitability and how to be successful in a team-environment.
Responsibilities will include, but not be limited to :
- Help drive and reach sales goals through guest interactions including tire and service sales.
- Build guest relationships and ensure guest satisfaction through understanding their needs.
- Understand and be able to describe all warranties, advertising, and promotion of products and services.
- Take responsibility for guest interactions from initial experience through completed service, including checking in, scheduling appointment, accurately estimating time requirements, and checking out.
- Ability to fill in for shop work as needed.
- Make recommendations to guests based on manufacturing recommendations.
- Promote self-development by utilizing Company provided training tools.
- Maintain a clean and safe work and guest area.
- Perform a variety of manual tasks for extended periods of time, which may include light lifting, including consumer tires and wheels, standing, bending, and squatting.
Basic Qualifications :
Preferred Qualifications :
Position Criteria :
