What are the responsibilities and job description for the Customer Integration Specialist position at Wilks?
Company Information : Automatize is changing the way upstream logistics are handled with our automated, on-demand last mile platform.
Website : About Us | Automatize
Why Join Our Team?
As a Customer Integration Representative, you'll play a key role in driving customer success and shaping the first impression of our company. You'll work with a collaborative team in a dynamic environment where your contributions make a direct impact on our customers and business growth.
Position Summary : The Customer Integration Representative serves as the primary point of contact for onboarding and integrating new customers into our systems and processes. This role combines technical expertise, customer service skills, and project management to ensure seamless implementation and ongoing support for clients. The ideal candidate is detail-oriented, communicative, sales focused recognizing value add and committed to delivering an exceptional customer experience.
Key Roles / Responsibilities :
- Collaborate with customers to gather requirements, understand business needs, tailor integration solutions, and identify product offerings.
- Guide customers through the onboarding process, including system setup, data migration, and initial training.
- Ensure integrations are completed on time, addressing any issues or obstacles that arise during implementation.
- Act as the first point of contact for integration-related technical issues.
- Work with internal teams to diagnose and resolve problems efficiently.
- Proactively communicate status updates and solutions to customers.
- Partner with sales, account management, 3rd party partners, and technical teams to ensure customer satisfaction.
- Coordinate with developers and engineers to refine and enhance integration processes.
- Provide feedback on common customer pain points to inform product improvements.
- Create and maintain detailed documentation for integration processes and customer-specific setups.
- Provide regular progress reports to customers and internal stakeholders.
- Track key metrics, such as onboarding timelines and customer satisfaction scores, to evaluate performance.
- Build strong relationships with customers by understanding their goals and ensuring their success.
- Provide ongoing support post-integration to address questions and optimize performance.
- Identify opportunities for upselling or expanding service offerings based on customer needs.
Required Education, Experience, and Qualifications :
Working Conditions :
Benefits :
This job description should not be interpreted as an exhaustive list of responsibilities or as an employment agreement between the employer and the employee. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification and are subject to change as the needs of the employer and requirements of the job change. Any essential functions of this position will be evaluated as necessary should an employee / applicant be unable to perform the functions or requirements due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the employee / applicant when possible.
