IT Support Technician- Eugene, OR

Description

Position Summary:

The IT Support Technician provides frontline technical support for end users, ensuring the smooth operation of IT systems, equipment, and software. This position plays a critical role in troubleshooting hardware and software issues, maintaining IT assets, and upholding HIPAA security and privacy standards. The ideal candidate is detail-oriented, proactive, and able to communicate effectively with both technical and non-technical users.

This role also involves travel between locations, requiring a valid driver’s license and reliable transportation. The technician should also be capable of lifting and moving IT equipment up to 50 lbs as part of hardware deployment and maintenance tasks. On-call and after-hours work may be required on occasion.

THIS IS NOT A REMOTE POSITION

Location:  Downtown Eugene, with some opportunity for hybrid work. 

Position Type: Full-time

Shift Hours & Days: 

Monday through Friday | Full-Time , On-call and after-hours work may be required occasionally.

Compensation:  Starts at 19.95/ hour, This is a non-exempt role

About Willamette Family:

Willamette Family is a longstanding behavioral healthcare and substance use treatment provider dedicated to serving our community. Our IT team plays a vital role in ensuring that our technology and security infrastructure supports the mission of our organization.

Willamette Family is accredited by the Council on Accreditation (COA), meeting or exceeding national standards for excellence in healthcare services.

To learn more please visit Our Website  

Employee Benefits Include:

• Health, Dental, Vision, Life, and Supplemental Insurance Options
• Healthcare Flexible Spending Account (FSA)
• 403b Retirement Savings Plan with Company Match
• Generous Paid Time Off, including vacation, sick leave, and holidays
• Training and Education Benefits for employees with 24 months of service
• Career Development Support & Continued Education Training
• Willamette Family is a qualifying employer for Public Service Loan forgiveness (PSLF) 

Requirements

Minimum Qualifications:

· 1 years of IT support experience or equivalent education.

· Proficiency in Windows OS, Microsoft 365, and basic networking.

· Understanding of HIPAA privacy and security requirements (or willingness to learn).

· Strong troubleshooting skills for hardware, software, and peripherals.

· Valid driver’s license and reliable transportation for on-site IT support.

· Ability to lift and move IT equipment (up to 50 lbs.) as required.

· Availability for occasional on-call and after-hours support as needed.

· Excellent communication skills with the ability to assist non-technical users.

· Experience with Active Directory and Office 365 administration is preferred but not required.

· Ability to pass all required background checks and screenings.

Skills and Abilities:

· Ability to diagnose and resolve basic IT issues independently or as part of a team.

· Capable of organizing and tracking IT assets to maintain an efficient workspace.

· Strong attention to detail and documentation skills.

· Ability to collaborate effectively with other IT staff and departments.

· Willingness to learn new technologies and IT best practices.

· Ability to complete tasks with or without reasonable accommodations.

EQUAL OPPORTUNITY EMPLOYER

Willamette Family Inc. prohibits discrimination on the basis of any characteristics protected by applicable local, state, or federal laws. This includes but is not limited to race, color, religion, national origin, sex, or sexual orientation.