What are the responsibilities and job description for the Telephone Operator position at Willamette Valley Cancer Institute & Research Center?
Overview : Telephone Operator
Willamette Valley Cancer Institute is seeking a Telephone Operator to join their administrative team at the Central Business Office in Eugene, OR. This role involves answering, directing, and triaging incoming calls to our clinic, so strong communication skills and experience with complex multi-line phone systems are essential. Ideal candidates will be highly organized and able to multitask effectively in a fast-paced environment. While experience in a medical office is preferred, it is not required.
The general pay scale for this position at WVCI is $18.00-$22.47. The actual hiring rate is dependent on many factors, including but not limited to : prior work experience, education, job / position responsibilities, location, work performance, etc.
Employment Type : Full Time
Benefits : M / D / V, Life Ins., 401(k)
Location : Eugene, OR
Responsibilities :
- Answers all incoming calls courteously and efficiently, connecting callers to the appropriate extension.
- Accurately takes and relays messages in a timely manner.
- Responds promptly to emergency and urgent calls from patients, directing them to clinical staff as needed.
- Handles operator functions, including triaging calls, transferring calls, setting up conference calls, instructing users on phone procedures, and reporting any telephone or equipment issues.
- Offers a friendly and helpful phone experience for all callers.
- Assists with clerical tasks as assigned to support departmental workflow
Qualifications :
Physical Demands :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.
The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Salary : $18 - $22