What are the responsibilities and job description for the Command Center Operator III position at Willdan?
This position serves as Confidential Client Operations Command Center point of contact and is expected to provide concise communication to various stakeholders including but not limited to property management, building engineers, internal R&pD groups, RE&FM team representatives, and Security management. The role will utilize education/experience along with collaboration with internal subject matter experts in areas such as HVAC, site power, UPS systems, emergency generators, etc. to ensure campus conditions are normal and/or to optimize conditions as identified. The role monitors site systems, assesses trends, investigates abnormalities, and may coordinate corrective action. Will support equipment repairs and maintenance as required. Communicates external conditions to key stakeholders and escalates activities as appropriate. Provides specific critical R&D support services. This position will be required to work holidays. Direct reporting structure is directly to a client appointed supervisor.
Duties:
- Utilizes various building systems to monitor site performance.
- Reviews system data to identify abnormal equipment performance
- Supports research programs by monitoring space conditions
- Recognizes and provides written reports of maintenance trends.
- Provides timely verbal and written communications with team and customers.
- Works with all relevant SOP’s.
- Performs facilities work requests utilizing computerized IWMS and documents work product.
- Provides specialized and/or general support when required to other departments.
- Operate Client owned vehicles.
- Maintain customer service standards.
- Available 24/7 for assistance and emergency response.
Requirements:
- General knowledge of commercial and industrial HVAC concepts
- Possess a general understanding of major building management systems.
- Knowledgeable in construction and building trade methods including as they relate to HVAC & energy usage.
- Excellent written and oral communication skills.
- Skilled in the use of Microsoft Office applications (word, excel, outlook, power point), SharePoint, etc.
- Exhibit superior organizational skills.
- Exhibit excellent judgment and decision-making skills.
- Excellent customer service skills.
- Ability to work with diverse teams
- Enjoys a fast-paced environment
- Valid driver’s license recognized by New York State.
- Continuously drive to improve processes
- Ability to effectively manage high-stress situations
- Demonstrated flexibility during ambiguous situations
- Ability to identify problems and escalate accordingly
Acceptable Licenses & Certificates:
- Trade school certificate and high-school diploma with minimum of 4 years of relevant work experience
- Bachelors degree in technical field (no years of work experience required)
EEO Non-Discrimination and ADA Reasonable Accommodation Statement
Willdan is an equal opportunity employer. Applicants are considered for all positions without regard to race, religious creed, color, age marital status, sex, sexual orientation, gender identity, gender expression, citizenship status, national origin, ancestry, religion, military service or veteran status, disability, medical condition, childbirth and related medical conditions, genetic testing, reproductive status or any other classification protected by federal, state or local laws and ordinances. Willdan does not discriminate on the basis of physical or mental disability where the essential functions of the job can be reasonably accommodated. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. If you need reasonable accommodation for any part of the application and hiring process, please notify us.
Willdan Energy Solutions participates in E-Verify.
