What are the responsibilities and job description for the MIDDLE OFFICE SPECIALIST position at William Blair & Company?
COMPANY DESCRIPTION:
Solutions for Today’s Challenges. Vision for Tomorrow’s Opportunities. Join the Premier Global Boutique: William Blair.
At William Blair, serving our clients starts with the capabilities and collaboration of our team—making our employees our most important asset. Unlike others, we're an independent partnership that is personally committed to our people and clients. What sets us apart is the way we do it—our culture, our values, and our commitment to local communities.
We strive to attract the most qualified, passionate candidates who specialize in investment banking, investment management, private wealth management, and a variety of other business functions.
Currently, our firm has more than 2,100 employees throughout North America, Europe, Asia and Australia.
A top priority of ours is talent development, fostering professional and personal growth of our employees. We take pride in empowering our people to bring their best thinking each day so we can deliver the tailored, thoughtful work and problem-solving abilities that our clients have come to expect.
We work tirelessly to create an inclusive culture. Our employees have unique experiences, perspectives and backgrounds to thoughtfully meet the evolving challenges and opportunities facing our global client base amid dynamic market conditions and varying industries, whether technological, economic or geopolitical.
We are equally proud of our long-term partnerships with the communities in which we live and work, a legacy we inherited from our founder more than 85 years ago.
For more information about our firm, log onto www.williamblair.com.
ABOUT THE TEAM:
William Blair Private Wealth Management advises high-net-worth individuals and families, foundations, and endowments on investing, wealth planning, lending, and philanthropy. Through a continuing dialogue with clients, advisors provide customized investment strategies built on financial expertise and an unwavering focus on clients’ evolving needs. The firm has been a well-respected provider of private wealth management for over 85 years and and has won several awards from Barron’s and Forbes for best wealth advisors and wealth advisor teams.
JOB SUMMARY & RESPONSIBILITIES:
This role is responsible for providing Middle Office operations and systems knowledge to ensure the successful execution of Middle Office daily workflows such as new client accounts, trade support, cashiering, client accounting, reporting and billing. Collaborate with Front Office staff to resolve complex requests and inquiries and ensure client satisfaction. Monitor the automated reporting process. Prepare and analyze ongoing metrics and dashboards to support business decisions. Execute projects and initiatives to identify and implement operational best practices, system enhancements, and policy changes. Train team members on policy changes and system enhancements.
- Develop and maintain detailed knowledge of Middle Office processes and systems, as well as William Blair products and services. Establish and maintain collaborative relationships with Front Office staff.
- Provide support and subject matter expertise to Front Office and Middle Office team members to effectively complete daily workflows such as new client accounts, trade support, cashiering, client accounting, reporting and billing and resolve outstanding issues.
- Handle complex inquiries from Front Office staff and ensure maximum client satisfaction. Resolve issues escalated by Middle Office Associates.
- Monitor the automated reporting process according to established deadlines.
- Prepare and analyze ongoing metrics and dashboards to support business decisions.
- Execute projects and initiatives to identify and implement operational best practices, system enhancements, and policy changes. Participate in identifying systems requirements and systems testing.
- Train team members on policy changes and system enhancements.
- Enhance internal quality assurance and the risk control framework by implementing and monitoring adherence to new procedures.
- Ensure Middle Office workflow activities follow established risk controls and are in compliance with applicable rules, regulations, policies and procedures.
- Additional responsibilities as requested.
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QUALIFICATIONS:
- Attention to detail and quality
- Knowledge of portfolio accounting systems and tools
- Customer service oriented
- Production efficiency
- Strong verbal communication skills
- Strong problem resolution skills
- Ability to work effectively in a team environment
- Proficiency in Microsoft Office
- Bachelor’s Degree in Finance or equivalent experience required
- Series 7 and 66 preferred; SIE exam and Series 7, 66 will need to be completed within 120 days (new hires - post 10/1/2018, for US only)
- 3 – 5 years of experience in financial services operations required
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