What are the responsibilities and job description for the EUC Analyst position at William Hill?
Grand Parade – part of Evoke PLC, one of the world’s most popular online gaming companies, is looking for a highly motivated End User Computing Analyst to join our IT Operations team. Our EUC team is responsible for issuing, replacing, and retrieving equipment from our colleagues, and serves as the first point of contact whenever issues arise at their site. They collaborate closely with the Asset Management team and 3rd Line Support. Additionally, the team provides support for projects, ensuring that all users have access to the help they need, when they need it.What you will be doingAct as the single point of contact and "Technical Advisor," offering 1st and 2nd line technical support, including managing software licenses, troubleshooting software and hardware for PCs, Macs, and USB/LAN printers, and deploying or replacing faulty devicesOrganise, prioritise, and resolve open cases in the ticketing system while adhering to SLAs, and provide advice on software useCreate documentation, diagrams, and detailed instructions to help employees understand newly implemented technologiesGenerate reports and statements to ensure synchronization between Corporate Partners at different sitesProvide remote or telephone support to other offices within the companyWork with servers and consoles, as well as systems like Active Directory, Exchange Server, Fileserver, Teams, Slack, VMWare, JAMF/Casper, Juniper/VPN, Microsoft Team Foundation, SCCM, MobileIron, DNS, DHCP, PRTG, and Office 365 (Network Layer 4)Ensure the network is functioning at normal parameters, managing and maintaining the technical room, and performing physical updates to server resourcesTroubleshoot both software and hardware issues related to the networkManage the security area, ensuring devices remain 100% compliant with security software installations, and troubleshoot any security-related issuesWho we are looking forExperienced in working within an EUC team with expert knowledge of EUC processes and approaches.Confident automation mindset, continuously seeking ways to improve processes and drive efficiency.Demonstrated customer focus and experience in process improvement, with the ability to collaborate with stakeholders at all levels.Solid technical understanding of Microsoft, Mac OS, networking, and infrastructure technologies, with excellent critical thinking, decision-making skills, and clear communication. Industry certifications are a plus.What we offerOur roles offer more than just a job, you’ll become part of the Grand Parade family! We have created an environment where our people can thrive. Check out some fantastic benefits on offer: Financial: You’ll be compensated a competitive base salary and benefitsHealthcare: We prioritise your health and well-being, offering fully paid private healthcare via Lux MedLife assurance: Safeguarding your financial future and offering peace of mind with a company-sponsored life assurance planWellbeing events: Including workshops, webinars; Psychological Helpline for you and your loved ones; access to psychological platforms such as UnmindSocial activities: We love a chance to share knowledge and have fun, coordinating meetups, quality questions events and hackathonsFree parking: You’ll have access to underground parking space for cars, motorcycles and bikesOther perks: Fully paid Multisport pass or MyBenefit cafeteria points, employee referral program, and an extra day off for your birthday. We also offer free English and Polish classes for our colleagues!More about Grand ParadeAt Grand Parade, we make a huge investment in everyone, offering great career development opportunities. Our people are at the heart of everything we do. We offer a fast-paced environment where we have fun, celebrate success, and give you all the support you’ll need to be your best self. Now part of evoke, we are marking a new sense of purpose, direction and ambition for the business.With us, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.ApplyAt Grand Parade, we prioritize diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage.Apply today to kickstart your application with the Grand Parade Family!
