Customer Experience Specialist

PRIMARY RESPONSIBILITIES: The Ideal Candidate will: Provide prompt and accurate follow-up to customers of the company and internal functional areas of the company. Collaborate with internal Manufacturing/Operations staff to inform, manage, and balance customer requests/needs with the operational capacity and capability of the manufacturing plant. Communicate, collaborate, and resolve issues involving quality, customer priorities and customer expectations with internal departments including Manufacturing/Operations, Scheduling, Load Planning, CAD department, Packaging and Transportation. Assist Manufacturing Planners and Load Schedulers to ensure customer orders are balanced within the capacity and capability of the manufacturing plant. Analyze order Input data, forecasting trends, financial data, production reports, capacity plans, and expedited order history data to proactively identify and resolve emerging or existing problems that may affect the company’s production/delivery commitment to our customers. Develop strategies and tactical plans to manage and reduce costs of multi-delivery point/mixed product loads. Actively serve as the customer’s champion and advocate, promoting customer service excellence in a manner that meets the profitability targets of the manufacturing plant. Serve as an extension of the Field Sales Team in the evaluation and assessment of new business opportunities that are aligned with the company’s manufacturing capabilities. Manage, track, and assess metrics associated with the company’s “On Time and Complete” delivery model. Manage customer’s expectations while balancing short- and long-term manufacturing capacity capabilities. Alert manufacturing to special or unusual customer orders or requirements. Provide accurate routings and processing instructions through. CANDIDATE PROFILE The Ideal Candidate will have: A minimum requirement of a bachelor’s degree in business, Sales, or Marketing, with preference given to recent college graduates within the past 3 – 5 years or Sales and Marketing professionals with 3 – 5 years of experience Proficiency with personal computing software (i.e., MS Word, MS Excel, Visio, MS Project, MS PowerPoint). Must be a proficient user of Excel Effective verbal and written communication skills Excellent time management skills and ability to effectively multi-task Working knowledge of manufacturing operations An ability to “connect” with customers in a caring and conscientious manner CRITICAL INDIVIDUAL CONTRIBUTOR COMPETENCIES: The Ideal Candidate will consistently demonstrate the following behaviors. Trust, Respect, Integrity - lives by and demonstrates these core values. Knows how to build an environment of trust among employees, peers, customers, etc. Initiative - Creates and seizes opportunities to win, even when faced with ambiguity. True passion for results Judgment - demonstrated history of showing sound judgment decisions Team Focus - catalyst for success of the whole team, not just one’s own goals. Knows and has demonstrated how to make this happen Emotional Intelligence - is aware of their strengths, weaknesses, and blind spots and fully understands the impact that their behavior has on the behavior of others around them Business Intelligence - Stays current. Understands how what happens in the world affects us, our marketplace, and our competition Tenacious Advocacy - Systematically seeks information on the Organization’s and customer’s wants and needs, and advocates for preferred outcomes COMPENSATION: Base Salary: Competitive based on background and experience level Employee Benefits: Paid Vacation Medical Dental Life 401 K

Salary : $34,000 - $47,000