What are the responsibilities and job description for the Associate Director, Tennis Center position at William & Mary?
Position Information
Position Number
FP717W
Position Title
Associate Director, Tennis Center
Employment Category
Full Time Professional
Location
William & Mary
Department
927000 Tennis Center
Unit Mission Statement
The McCormack-Nagelsen Tennis Center is situated on the campus of the William & Mary. This award-winning facility boasts six indoor, climate-controlled courts and experienced USPTA/PTR instructors who are ready to help take your game to the next level. Programs are offered from junior tennis to adult leagues and private lessons.
The McCormack-Nagelsen Tennis Center is a division of The Office of Auxiliary Services who provides a variety of products and services that support and enhance campus life for students, faculty and staff, alumni, and guests of the university. The Office is committed to fostering an environment that promotes the diversity of creativity, excellence, thought, culture and educational opportunities throughout the auxiliary enterprise at the William & Mary.
The McCormack-Nagelsen Tennis Center is a division of The Office of Auxiliary Services who provides a variety of products and services that support and enhance campus life for students, faculty and staff, alumni, and guests of the university. The Office is committed to fostering an environment that promotes the diversity of creativity, excellence, thought, culture and educational opportunities throughout the auxiliary enterprise at the William & Mary.
Position Summary
The Associate Director, McCormack-Nagelsen Tennis Center, provides business operations management to the Tennis Center, in the areas of registration, customer service, marketing and budget support. The position ensures all office and professional staff are properly trained and the office functions at an optimal level for generating revenue. The position is also charged with teaching private and group lessons for a minimum of 10 hours per week. The Associate Director reports to The Director of McCormack-Nagelsen Tennis Center as serves as the primary back-up to that position.
Specific areas of responsibilities include but are not limited to:
Specific areas of responsibilities include but are not limited to:
- Teaching private and group lessons, developing lessons that are skill appropriate, and further the development of the player.
- In partnership with the Director, market the Tennis Center and promote the growth of the Tennis Center by driving profitable group events and effectively managing the Center for the use of MNTC members, William & Mary students and the intercollegiate tennis teams.
- Establish program goals for the year and initiate and execute a marketing plan that will drive business. Develop and measure metrics in order to evaluate strategy for next year.
- Oversee the POS (Point of Sale) system, social media, center board messages and other marketing initiatives as necessary.
- Serve as the main contact at the Tennis Center.
- Ensure the front desk is staffed at all times and provide supervisory oversight to staff functions.
- Ensure both support and professional staff are trained and student workers are educated and able to successfully educate walk-ins and existing members on products and services offered.
- Provide oversight of the Registration/Reservation System (schedule court reservations, accept activity registrations, and sell memberships and pro-shop merchandise), and ensure all online requests through the Club Automation system are processed, including pro-shop orders and memberships, while maintaining the integrity of system data.
- Contribute to the Development of the annual budget. Manage the budget monitoring, reconciliation, while devising plan to maximize the contribution to the university. Prepare and reconcile daily deposits and produce monthly financial and management reports.
Conditions of Employment
- This position is subject to additional hours beyond the typical work week to include occasional weekends and holidays.
- Must hold RSPA or PTR membership upon employment.
- Must achieve RSPA Elite rating within three years.
- This is a restricted position subject to availability of funding.
Essential Designation
No
FLSA
Exempt
Position Restricted?
Yes, the appointment is limited due to funding availability
Position Term
12-Month
Position Months
Faculty or Staff: 12 month
Required Qualifications
- Bachelor’s degree OR an equivalent combination of education, training, and experience indicating possession of the preceding knowledge, skills, and abilities.
- RSPA Membership (Racquet Sports Professional Association) or PTR membership (Professional Tennis Registry).
- Supervisory or Program management experience at a tennis facility. Strong knowledge of solid supervisory practices and principles with the ability to motivate, train, lead and oversee the work of others.
- Demonstrated commitment to teamwork and accountability, with the ability to work independently, exercise sound judgment, and taking initiative.
- Strong problem solving, analytical, and organizational skills with the ability to resolve customer service issues, develop and measure metrics, and produce reports in a variety of formats to further the goals of the Tennis Center.
- Proficiency in a variety of software applications to include Microsoft Office, databases and web-based applications. Familiarity with Social Media.
- Experience in operating a for profit retail business environment to include budget development and management, Point of Sale (POS) use and management,
- Experience in developing and executing marketing plans and programs, tournaments, clinics and exhibition matches with a goal of increased revenue generation.
- Knowledge of retail management principles and successful office practices with the ability to support integrated technology in a retail setting.
- Experience teaching and training a diverse customer base and adapting teaching to learning styles.
- Strong customer service orientation with the ability to analyze customer’s needs and offer appropriate types of products and/or services to meet the customer’s needs.
- Excellent interpersonal and communication skills with the demonstrated ability effectively interact and work collaboratively with staff, faculty, students and other customers using tact and discretion in all interactions.
Preferred Qualifications
- Knowledge in the procurement of goods and services.
- Familiarity with Club Automation or similar POS system.
- NTRP Rating of 4.5
- Club management experience, preferably in a tennis facility is highly preferred.
- Experience with Junior Development is highly desirable.
- USTA Tournament Experience is desirable. (Proficient in Serve Tennis Software)
- Professional Certification in RSPA.
- Competitive Tennis at the collegiate level.
Is the position remote work eligible?
Hybrid (works remotely at least 1 day per week but not full-time)
Remote Work Disclaimer
Remote work eligibility is not guaranteed and is subject to approval. Employee eligibility depends on the likelihood of the employee succeeding in a remote work arrangement and the supervisor’s ability to manage remote workers. Departments and/or Human Resources may amend, alter, change, delete, or modify eligibility.
Advertised Pay Range
Up to $65,000; commensurate with experience.
Advertised Pay Range Statement
All hiring rates are commensurate with relevant experience up to the advertised amount considering internal alignment.
University Salary Range
U09
Benefits Summary Statement
William & Mary offers our employees a full array of benefits including retirement, health insurance with options for expanded dental and vision along with group and optional life insurance with coverage for spouse and children, flexible spending accounts, and an EAP (Employee Assistance Program).
Our employees enjoy additional university benefits such as educational assistance, professional development, wellness benefits, and a robust holiday schedule. All employees have access to fitness facilities on campus. Staff members also have access to the university libraries, and much more. To learn more, go to: https://www.wm.edu/offices/uhr/benefits/index.php?type=none
Our employees enjoy additional university benefits such as educational assistance, professional development, wellness benefits, and a robust holiday schedule. All employees have access to fitness facilities on campus. Staff members also have access to the university libraries, and much more. To learn more, go to: https://www.wm.edu/offices/uhr/benefits/index.php?type=none
Job Open Date
03/26/2025
Review Begin Date
Job Close Date
04/09/2025
Open Until Filled
Yes
Special Application Instructions
This position is open only to W&M/VIMS current employees.
Background Check Statement
William & Mary is committed to providing a safe campus community. W&M conducts background investigations for applicants being considered for employment. Background investigations include reference checks, a criminal history record check, and when appropriate, a financial (credit) report or driving history check.
EEO Statement
William & Mary values diversity and invites applications from underrepresented groups who will enrich the research, teaching and service missions of the university. The university is an Equal Opportunity/Affirmative Action employer and encourages applications from women, minorities, protected veterans, and individuals with disabilities.
Salary : $65,000
