Teaching and Learning Applications Specialist

00727W

Teaching and Learning Applications Specialist

Full Time Operational

William & Mary

3H7000 IT

William & Mary Information Technology (W&M IT) provides a reliable, flexible and secure technological environment that enables swift and skilled solutions for rapidly changing needs to advance teaching, learning, research, student success and operational efficiency. By developing and nurturing meaningful relationships and collaborations on campus and beyond, W&M IT engages, inspires and empowers community members to achieve their goals. We develop expertise, promote self-service and encourage experimentation while working to drive relevant and sustainable change.

The Teaching and Learning Applications Specialist is responsible for supporting academic enterprise applications, primarily Blackboard, and also including other technologies such as Zoom, Panopto, PollEverywhere, and WordPress.

The position requires working expertly with William & Mary’s existing academic applications infrastructure, responding to support requests, and assisting with evaluation of other tools, products, and add-ons to support the academic mission.

The Teaching and Learning Applications Specialist develops strong relationships with stakeholders including users and IT staff and ensures that students and faculty can effectively use the learning management system and other applications.

Specific responsibilities include:

• Provide IT support for end users. Work with systems staff (or vendor) to resolve support issues and assist communications team when issues impact multiple users.
• Troubleshoot common and non-routine problems in teaching and learning applications. Close related tickets in a timely manner.
• Organize training, create Learning Management System (LMS) instructions, and train faculty and staff on the use of Blackboard Learn and other academic applications.
• Test academic applications after patches, scripts, and upgrades are put in place. Ensure that all features, plugins, and/or LTIs function smoothly.

No

Exempt

No, this is a continuing E&G funded position and not term-limited

12-Month

Faculty or Staff: 12 month

EDUCATION:
Bachelor’s degree in a related discipline, or an equivalent combination of education, training, and substantive experience in information systems, educational technology, or closely related field.

COMPETENCIES:

• Strong technical and problem-solving skills with the ability to assist faculty in the effective use of the LMS, Wordpress, Wikis, Lecture Capture, and other academic technologies.
• Ability to learn, implement, master, and support new technologies and platforms for both large and small-scale changes in the academic applications environment.
• Strong presentation skills with the ability to explain relevant technologies to non-technical users. Effective presentation skills with a knowledge of technical support best practices in an academic environment.
• Understanding of web applications and student information systems, particularly regarding course and student records.
• Excellent consulting and written/oral communication skills.
• Strong organizational skills with the ability to work independently while managing multiple priorities concurrently.
• Ability to engage in self-directed learning and adapt quickly to new information and challenges.

EXPERIENCE:

• Experience with enterprise application administration and LMS support or related academic technology support.
• Experience working with vendor-supplied software applications in an academic environment.
• Experience with small or large application implementation projects from analysis to operational status.

EDUCATION:

• Master’s degree in a related field preferred.

COMPETENCIES:

• Familiarity with Banner or other similar ERP (Enterprise Resource Planning) systems.
• Familiarity with IMS/SCORM objects and APIs.
• Demonstrated working knowledge of various operating and software environments.
• Knowledge of LMS capabilities and core functionalities including role definition and user management, course management, security and authentication, and institutional and branding settings.
• Ability to manage specialized tools in LMS platforms including calendars and announcements, Language Packs, plagiarism checking, and other plugins.
• Ability to support and expand the use of advanced features of LMS platforms including detailed knowledge of discussion board management, group tools management, Grade Center, and other tools.

EXPERIENCE:

• Significant experience working in various operating systems and software environments (to include Apple, Microsoft, or similar platforms and architectures).
• Significant experience in LMS administration in a distributed computing environment using Blackboard, Canvas, D2L, Moodle, Angel, Sakai, and other LMS platforms.
• Significant experience administering Wordpress, Wikispaces, and/or other distributed/collaborative writing platforms.
• Significant experience supporting capture, editing, management, storage, and streaming video and other multimedia learning objects.

Hybrid (works remotely at least 1 day per week but not full-time)

Remote work eligibility is not guaranteed and is subject to approval. Employee eligibility depends on the likelihood of the employee succeeding in a remote work arrangement and the supervisor’s ability to manage remote workers. Departments and/or Human Resources may amend, alter, change, delete, or modify eligibility.

$65,000 - $80,000 commensurate with experience

All hiring rates are commensurate with relevant experience up to the advertised amount considering internal alignment.

U12

William & Mary offers our employees a full array of benefits including retirement, health insurance with options for expanded dental and vision along with group and optional life insurance with coverage for spouse and children, flexible spending accounts, and an EAP (Employee Assistance Program).

Our employees enjoy additional university benefits such as educational assistance, professional development, wellness benefits, and a robust holiday schedule. All employees have access to fitness facilities on campus. Staff members also have access to the university libraries, and much more. To learn more, go to: https://www.wm.edu/offices/uhr/benefits/index.php?type=none

02/10/2025

04/01/2025

Yes

This is a republication. If you have previously applied, your application is still under consideration, and you do not need to reapply.

William & Mary is committed to providing a safe campus community. W&M conducts background investigations for applicants being considered for employment. Background investigations include reference checks, a criminal history record check, and when appropriate, a financial (credit) report or driving history check.

William & Mary values diversity and invites applications from underrepresented groups who will enrich the research, teaching and service missions of the university. The university is an Equal Opportunity/Affirmative Action employer and encourages applications from women, minorities, protected veterans, and individuals with disabilities.