What are the responsibilities and job description for the Tribe Card Services Specialist position at William & Mary?
Position Information
Position Number
01089W
Position Title
Tribe Card Services Specialist
Employment Category
Full Time Operational
Location
William & Mary
Department
923000 Tribe Card Services
Unit Mission Statement
The mission of Business Affairs is to support W&M as a leader among liberal arts and science universities by providing excellent service that is efficient, inclusive, transparent, and accountable. In delivering service, Business Affairs maintains a focus on collaboration, continuous improvement, best-in-class technology, and the strategic and sustainable use of university resources while maintaining compliance with attention to corporate social responsibility both within the institution and among its suppliers.
TribeCard Services reports to the Office of Auxiliary Services which provides a variety of products and services that support and enhance campus life for students, faculty, staff, alumni, and guests. Tribe Card Services is committed to fostering an environment that promotes the diversity of creativity, excellence, thought, culture and educational opportunities throughout the auxiliary enterprise at William & Mary.
This position performs front office duties related to a One-Card system in conjunction with the Tribe Card Services management team.
TribeCard Services reports to the Office of Auxiliary Services which provides a variety of products and services that support and enhance campus life for students, faculty, staff, alumni, and guests. Tribe Card Services is committed to fostering an environment that promotes the diversity of creativity, excellence, thought, culture and educational opportunities throughout the auxiliary enterprise at William & Mary.
This position performs front office duties related to a One-Card system in conjunction with the Tribe Card Services management team.
Position Summary
Our office is a direct service, place-specific operation and employee presence is critical
The Card Services Specialist delivers exceptional front-line customer service, responding to general inquiries from Campus visitors, faculty, staff, students, parents, and affiliates. The position is responsible for covering front office operations and upholding existing policies and procedures of the William & Mary and Tribe Card Services.
Specific responsibilities also include (but are not limited to):
The Card Services Specialist delivers exceptional front-line customer service, responding to general inquiries from Campus visitors, faculty, staff, students, parents, and affiliates. The position is responsible for covering front office operations and upholding existing policies and procedures of the William & Mary and Tribe Card Services.
Specific responsibilities also include (but are not limited to):
- Answer TEAMS calls and messaging daily
- Verify identity credentials, review photos for compliance, ensure card operability, and issue W&M ID cards
- Operate/troubleshoot card printers, card production workstations, mobile devices, to
- include i-pads, Clover device, cellular devices, and POS devices
- Process payments for ID cards, W&M Express deposits,
- Prepare deposits, financial reports, and maintain accurate transaction logs. Audit financial records.
- Actively participate in W&M Express marketing, promotions, and merchant relations
- Assist with office maintenance, organization, supplies, inventory, and surplus
- With guidance from management, monitor email accounts, web pages, and social media channels
- Assist with campus-wide monitoring of vending operations
- Safely operate golf cart following applicable regulations.
- Perform other duties as assigned by Assistant Manager/Manager
Conditions of Employment
- This is a non-exempt position, eligible to receive overtime in accordance with the Fair Labor Standards Act. This position may be subject to overtime during high peak times, etc. as directed and approved by the supervisor.
- This position may be subject to overtime hours during card production events. This position may come into work on weekends, holidays for events and in emergency situations (i.e. may be subject to “on-call” responsibilities in the event of equipment failure).
- Valid driver’s license
- The hours for this position are 8:00 a.m. to 5:00 p.m., Monday – Friday.
Essential Designation
No
FLSA
Non-Exempt
Position Restricted?
Yes, the appointment is limited due to funding availability
Position Term
12-Month
Position Months
Faculty or Staff: 12 month
Required Qualifications
- High School graduate or equivalent
- Working knowledge of professional office practices and procedures;
- Proficiency with Microsoft Office: Word, Excel, Outlook, Internet browser and Social Media platforms;
- Demonstrated ability to learn card production software and apply new skills quickly and accurately;
- Demonstrated ability to read, comprehend and implement operating procedures and instructions;
- Proficiency & experience with data entry
- Familiarity with basic web searches, database queries and financial concepts.
- Excellent interpersonal skills with ability to interact with all levels of personnel and the general public in a professional and effective manner;
- Demonstrated ability to exercise discretion, tact, and diplomacy while handling difficult client situations;
- Prior customer service experience
- Outstanding organizational skills with the ability to prioritize multiple projects simultaneously in a fast-paced environment;
- Demonstrated ability to sustain strong attention to detail and execute complex instructions with precision;
- Previous financial processing and point of sales experience; or equivalent knowledge of basic accounting practices to include ability to accurately count and handle money;
- Valid driver’s license; and ability to safely to operate golf cart in accordance with applicable regulations.
Preferred Qualifications
- Associates Degree or above in a business, administrative or technical field;
- Experience with the Atrium System, Instant ID software, Clover device, i-pads, cellular
- devices and mobile apps, or other enterprise campus card systems, card production and card design software.
- Previous experience in a higher education environment; familiarity with Auxiliary Services operations
- Previous experience with Meal Plan and/or SV&C declining balance account administration.
- Experience generating financial reports and the ability to analyze and reconcile financial data.
- Experience with event organization, digital calendar maintenance, social media marketing or web building software;
- Ability to troubleshoot and update firmware, and operating systems on small electronic equipment and mobile devices
- Experience in training end users including preparing process guides and procedure manuals.
- Familiarity with higher education regulations including FERPA, PCI, and GLBA compliance
- Understanding of relational database structures and managing database information
Is the position remote work eligible?
Not eligible
Remote Work Disclaimer
Remote work eligibility is not guaranteed and is subject to approval. Employee eligibility depends on the likelihood of the employee succeeding in a remote work arrangement and the supervisor’s ability to manage remote workers. Departments and/or Human Resources may amend, alter, change, delete, or modify eligibility.
Advertised Pay Range
$36,500
Advertised Pay Range Statement
This position has an established starting rate.
University Salary Range
U04
Benefits Summary Statement
William & Mary offers our employees a full array of benefits including retirement, health insurance with options for expanded dental and vision along with group and optional life insurance with coverage for spouse and children, flexible spending accounts, and an EAP (Employee Assistance Program).
Our employees enjoy additional university benefits such as educational assistance, professional development, wellness benefits, and a robust holiday schedule. All employees have access to fitness facilities on campus. Staff members also have access to the university libraries, and much more. To learn more, go to: https://www.wm.edu/offices/uhr/benefits/index.php?type=none
Our employees enjoy additional university benefits such as educational assistance, professional development, wellness benefits, and a robust holiday schedule. All employees have access to fitness facilities on campus. Staff members also have access to the university libraries, and much more. To learn more, go to: https://www.wm.edu/offices/uhr/benefits/index.php?type=none
Job Open Date
12/01/2024
Review Begin Date
Job Close Date
12/31/2024
Open Until Filled
No
Special Application Instructions
Background Check Statement
William & Mary is committed to providing a safe campus community. W&M conducts background investigations for applicants being considered for employment. Background investigations include reference checks, a criminal history record check, and when appropriate, a financial (credit) report or driving history check.
EEO Statement
William & Mary values diversity and invites applications from underrepresented groups who will enrich the research, teaching and service missions of the university. The university is an Equal Opportunity/Affirmative Action employer and encourages applications from women, minorities, protected veterans, and individuals with disabilities.
Salary : $36,500
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