Mortgage Production Manager

William Raveis Real Estate, Mortgage & Insurance (WRRE) is the #1 family-owned real estate company in the Northeast and Florida. CEO William Raveis founded the luxury brokerage 50 years ago and has turned it into a multi-billion-dollar real estate powerhouse with more than 4,400 talented sales associates across 140 offices. WRRE is the only privately held firm offering the most complete set of best-in-class services: from buying and selling with state-of-the-art marketing tools, to renovating and staging, to mortgage, insurance and closing services

About the job

Who we are:

For over 40 years William Raveis Mortgage has been a pioneer in offering real estate financing in affiliation with the William Raveis family of companies. With corporate headquarters in Connecticut, we serve a growing number of states in the Northeast and beyond. We are proud of our team and how, together, we have achieved remarkable milestones: a perennial top mortgage company in the United States with over 50% our loan officers ranked in the top 1% of all originators in the country. William Raveis mortgage has in-house delegated underwriting and fund loans direct to Fannie and Freddie and also investors at the national, regional, and community bank level. Our team is supported by leading pricing, underwriting engines and a scenario desk to help navigate guidelines. The depth of our investors and product line is constantly evolving to be sure that our team is best positioned with competitive rates and products.

What’s the Role?

We are seeking a highly organized, detailed oriented professional with mortgage experience to serve as Production Manager for one of our top producing mortgage teams in Connecticut. This is a full-time on-site sales support role located at our branch in Guilford Connecticut. The Production manager will assist the team leader with a variety of tasks and services to facilitate and boost team production including setting up loan files for new preapprovals and file submissions, evaluating debt to income, pipeline management, tracking due dates, communicating loan status updates to customers and real estate agents, and preparing marketing materials.

In this role, you will be supporting a top Loan Officer for William Raveis Mortgage and top LO in the country, who has 20 years of experience in the mortgage industry. The ability to collaborate and build relationships with real estate agents will be both important and rewarding. If you hold a mortgage originators license opportunities will be available to originate loans and earn commissions. The team covers multiple real estate offices for William Raveis on the CT shoreline that service many real estate agents and buyers.

If you are personable, smart, detail oriented and open to learning our proven mortgage systems, you will be mentored to become an integral part of the team and will help increase the number of loans we’re able to complete.

You’ll need to be conscious of deadlines, with a sense of urgency to prepare loans quickly in a fast-paced busy mortgage environment. Knowledge of mortgage guidelines and calculation methods is required along with a willingness to learn and get better every day to grow and become a true Pro.

Duties and Responsibilities:

• Assist in preparation of loan files for review by team lead working on preapproval and new loan submission files.
• Calculate debt to income ratios accurately and utilize knowledge of available loan products to set up loans in the most efficient and accurate manner.
• Prioritize multiple inquiries to deliver results in line with customer expectations
• Lean, utilize, and improve upon team checklist and systems to deliver a ‘best in class’ mortgage experience for customers and real estate agents.
• Work in a real estate office and develop friendly and professional relationships with real estate agents in the office.
• Review and request documents from borrowers utilizing knowledge of loan program and loan scenario requirements.
• Identify areas of potential concerns with loan applications and work with underwriting scenario department and team lead to find and implement the ideal solutions.
• Review team files notes and track your work with detailed notes.
• Run AUS to confirm loan eligibility and problem solve with suggestions and adjustments to improve loan eligibility when possible.
• Attend office meetings and social events with local real estate agents to further deepen relationships.
• Actively remind borrowers to complete the next steps on their loan as needed to move the loan files to the next steps of the process.
• Utilize follow up tracking systems to confirm all loans in the team pipeline are moving to the next steps in a timely and efficient manor, follow up as needed to facilitate efficient movement of all loans through the loan process.
• Track all due dates and provide status updates on mortgage commitment dates to borrowers, real estate agents, and team lead. Request extensions when needed.
• Provide weekly pipeline reports to team lead and complete a daily review of urgent files.
• Follow up with new and existing loan prospects to schedule appointments with borrowers to speak with team loan officers.
• Determine and track which preapproved buyers are still actively looking for a home.
• Monitor email inboxes to identify and prioritize new customer inquiries and respond efficiently in order of highest priority.
• Prepare and distribute marketing materials to real estate agents and customers including but not limited to property flyers, mortgage product flyers, and preapproval buyer packages.
• For applicants holding a mortgage originator’s license, additional tasks will include completing applications, providing rate quotes, and answering borrowers’ questions about fees and closing costs.

Minimum Qualifications

Education or Formal Training:

• 2 years experience in the mortgage industry working in processing, underwriting, or sales originations.
• Experience/education in loan product guidelines
• Experience/education in income and DTI calculations
• A mortgage originators license in encouraged, but not required.
• Additional opportunities to earn commissions and complete tasks requiring a license would require the employee to hold or obtain a mortgage originators license.
• Bachelor’s degree is encouraged but not required. Applicants with a strong mortgage background may be considered without a degree.

Knowledge, Skills & Abilities

• Expert knowledge of Income and DTI calculations is extremely important.
• Excellent verbal and written communication skills with a strong customer service focus
• Strong attention to detail with an emphasis on strong math skills
• Knowledge of mortgage disclosure requirements
• Knowledge of loan program guideline underwriting requirements and documents required including: Conventional, FHA, VA, and CHFA loans.
• Ability to think strategically and display excellent problem-solving skills.
• Self-motivated, with excellent time-management skills, which requires minimal supervision
• Knowledge of and ability to efficiently use technology and lending software with excellent notes.
• Previous experience working in Encompass would be a plus.
• A customer service mentality along with the skills to handle questions and last-minute changes under pressure to help our clients secure their mortgage
• Understand all policies, procedures, and regulations relating to loans
• Telephone sales experience required
• Ability to delegate in a positive style with thorough follow up skills

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Compensation, Hours, Location:

• A base hourly rate will be paid as base compensation.
• An additional ‘Per File’ bonus will be paid for each loan worked on when it closes
• Options for additional commissions will be available to employees holding a mortgage originators license.
• Hourly work to be 32-40 Hours per week working on team pipeline production.
• Must be able to work in-office at our Guilford Office location for a minimum of 4 days per week. Working remotely for additional days is permitted.