Williams Lea is hiring for a Senior Office Service Associate for our New York City office to work one of the following shifts :
- Tuesday and Thursday (8 : 00am-6 : 00pm), Wednesday (9 : 00am-7 : 00pm), Friday (11 : 00am-7 : 00pm), and Saturday (12 : 00pm-6 : 00pm) (Off Sunday and Monday)
- Monday (9 : 00am-7 : 00pm), Tuesday and Wednesday (11 : 00am-8 : 00pm), Thursday (10 : 00am-8 : 00pm), and Sunday (12pm-6pm) (Off Friday and Saturday)
- Wednesday and Thursday (9 : 30am-8 : 00pm), Friday (9 : 00am-7 : 00pm), Saturday and Sunday (12 : 00pm-6 : 00pm) (Off Monday and Tuesday)
Pay : $19.00-$21.50 / hour
Benefits :
Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)401k Retirement Savings Plan Including Employer MatchPaid Time Off (PTO)Life InsurancePaid Parental LeaveShort-term & Long-term DisabilityHealthcare & Dependent Care Flexible Spending AccountsDomestic Partner CoverageCommuter BenefitsLegal AssistanceEmployee Assistance Program (EAP)Additional Employee Perks and DiscountsJob Qualifications :
High school diploma or equivalentMinimum 3 years' office services experience, preferably in a legal, banking, or large corporate environmentSkilled in the use of mail, phone, email, digital reprographics, and mail equipmentFamiliar with general back office procedures to meet and maintain client satisfactionProven customer service skills are required to create, maintain, and enhance customer relationshipsGood written and verbal communication skills, including professional telephone and email etiquetteAttention to detail with good organizational skillsMust be able to meet deadlines and complete all projects in a timely mannerAbility to handle sensitive and / or confidential documents and informationAble to make independent decisions that conform to business needs and policyGood problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory levelMust work well in a team environmentMust be able to interact effectively with multi-functional and diverse backgroundsAbility to work in a fast-paced environmentMust be self-motivated with a positive can-do attitudeJob Duties :
denotes an "essential function")Utilize appropriate logs for all office service workEnsure that job tickets are properly filled out before beginning workPerform work in office services, primarily reprographics, mail, and intake functions according to established proceduresFollow procedures to run jobs in proper orderCommunicate with supervisor or client on job or deadline issuesMeet contracted deadlines for accepting, completing, and delivering all workTroubleshoot basic equipment problemsBe able to lift up to 50 lbs. on a regular basisPrioritize workflowPerform Quality Assurance on own and work of othersLoad machines with various paper, toner, suppliesAnswer telephone, emails, and place service calls when neededInteract with clients in person, over the phone, or electronicallyAdhere to Williams Lea policies in addition to client site policiesUse equipment and supplies in a cost-efficient mannerMay train new Office Services AssociatesWorking Conditions :
Position operates at sites with a maximum of 24 / 7 operations. Individual shift requirements will vary by siteAbility to work overtime as neededWork is performed in a professional work environmentProfessional attire requiredHazards include working with office machines (copiers, faxes, scanners, bindery equipment, paper cutters) and cleaning supplies and tonerMust be able to work standing up all or most of the timeWho we are : In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.
Our 5,200 talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.
We're always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.
It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic / civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.
Salary : $19 - $22
