What are the responsibilities and job description for the Account Manager Mon - Fri 8a-5pm position at Williams Lea?
Williams Lea is hiring for an Account Manager for our Miami office to work Monday to Friday, 8 : 00 am to 5 : 00 pm!
Pay : $80,000–$95,000 / salary
Benefits :
Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
401k Retirement Savings Plan Including Employer Match
Paid Time Off (PTO)
Life Insurance
Paid Parental Leave
Short-term & Long-term Disability
Healthcare & Dependent Care Flexible Spending Accounts
Domestic Partner Coverage
Commuter Benefits
Legal Assistance
Employee Assistance Program (EAP)
Additional Employee Perks and Discounts
Job Duties :
- denotes an “essential function”)
Establishthequality of servicedelivery across their portfolio of accounts
Implement standardized processes forall aspects of operations
Trackoperational controls and ensure management information reporting requirements are fulfilled
Accomplish action items fromaccount plans
Maintain continuous lines of communication, keepingclient servicesinformed of all critical issues and facilitating open cooperation betweenoperations and client services
Followdelegations of authority for operationsteam
Partner with functional teams, adhering to appropriatecorporate policies, internal controls, and reporting
Managestaff performanceincluding establishing development goals, setting business objectives,establishingpriorities, andproviding ongoing performance feedback
Promote a culture of high performance and continuous improvement that values learning and a commitment to quality
Investigate and resolve issues escalated by theportfolioclient(s)and communicate significant issues tothe Operations Director andclient services
Have astrong knowledgeclients’businessesand the impact of ourservices
Manageoverall performance metrics of accounts / departments against contract / target metrics
Provideteamwith clear communications regardingtarget metrics / expectationsand support their achievements Escalate operational, compliance and financial risk areas
Manage the selection, induction, development, retention, motivation and performance of direct reports
Establish a structuredsuccession planfor key roles
Support new business implementation
Cascade key business and organizational messages down to the associate level, per the appropriate channels
Share knowledge, best practices and solution designs within the relevant management teams to ensure continuous business improvement
Ensure that operational processes stay within agreed upon budgets and timelines
Provide training and development opportunities and serve in mentoring role for his / her direct reports
Compilation and issue of monthly client billing
Manage staff allocation through optimized scheduling and cross-training and through fostering a strong sense of teamwork
Job Qualifications :
A Bachelor’s degree or equivalent experience is required
Over 5years’ experience and a proven track record of being a recognized leader and manager of people in acustomer service intensive environment
Demonstrated record implementingsolutions that have permanently resolved poor contract performance or difficult situations
Excellent client service skills with a service-minded approach towards the client
Proven experience in thedelivery andmanagement of complex multi-service solutions for clients
Minimum oftwoyears of successful financial management; understanding of how day-to-day and strategic decisions impact P&L
Who we are : In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.
Our 5,200 talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.
We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.
It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic / civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.
Salary : $80,000 - $95,000
