Williams Lea is hiring for an Account Supervisor for our Kansas City office to work Monday to Friday 9 : 00 am to 5 : 00 pm!
Pay : $51,376 - $54,080 / year
Benefits :
- Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
- 401k Retirement Savings Plan Including Employer Match
- Paid Time Off (PTO)
- Life Insurance
- Paid Parental Leave
- Short-term & Long-term Disability
- Healthcare & Dependent Care Flexible Spending Accounts
- Domestic Partner Coverage
- Commuter Benefits
- Legal Assistance
- Employee Assistance Program (EAP)
- Additional Employee Perks and Discounts
The Operations Supervisor is an independent leader, helping manage the day-to-day people, operations and client
Job qualifications
Bachelor's degree or equivalent experience3 or more years' proven experience in a customer service environment, legal or financial services industries preferred3 or more years' experience in office support including a combination of administrative, facilities, hospitality, reception, reprographics and mailroomUnderstanding of USPS regulationsUnderstanding of reprographics equipment and usageIntermediate Microsoft Office Word and Excel skillsBasic Microsoft PowerPoint skillsPrior experience managing vendors preferredBasic P&L understanding a plusDemonstrated experience prioritizing competing priorities under tight deadlinesProven customer service skills are required in order to create, maintain and enhance customer relationships.Good written and verbal communication skills, including professional telephone and email etiquette.Attention to detail with good organizational skills.Must be able to meet deadlines and complete all projects in a timely manner.Ability to handle sensitive and / or confidential documents and information.Able to make independent decisions that conform to business needs and policy.Good problem-solving skills, with the ability and understanding of when to escalate a problem to a managerial level.Must work well in a team environment.Must be able to interact effectively with multi-functional and diverse backgrounds.Ability to work in a fast-paced environment.Must be self-motivated with positive can-do attitude.Job duties
denotes an essential function)Ensure team provides outstanding service to client, while building strong customer relationshipsCreate an environment conducive to service expansions and new business opportunitiesMaximize profitability through the effective utilization of labor and resourcesImmediately resolve any operational problems or issuesProduce required reports on scheduleCoordinate workflow within the team, prioritizing jobs and delegating duties to associatesBalance team's day-to-day work assignments with projects and ad hoc requests related to mail volume, reprographics requests, conference room set up, and vendor managementMonitor workflow to ensure jobs are completed efficiently, accurately and within deadlinesTrain new employees on policies and proceduresAddress performance issues among team membersWork with manager to create development plans and challenging assignments for team membersEscalate to manager client or team concerns to proactively resolve issuesWho we are : In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.
Our 5,200 talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.
We're always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.
It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic / civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.
accPandoLogic. , Location : Kansas City, MO - 64106
Salary : $51,376 - $54,080
