What are the responsibilities and job description for the Supervisor position at Williams Lea?
The Operations Supervisor is an independent leader, helping manage the day-to-day people, operations and client
Salary: $59,000-$60,320
Shift: M-F, 9a-5p
Job qualifications
- Bachelor’s degree or equivalent experience
- 3 or more years’ proven experience in a customer service environment, legal or financial services industries preferred
- 3 or more years’ experience in office support including a combination of administrative, facilities, hospitality, reception, reprographics and mailroom
- Understanding of USPS regulations
- Understanding of reprographics equipment and usage
- Intermediate Microsoft Office Word and Excel skills
- Basic Microsoft PowerPoint skills
- Prior experience managing vendors preferred
- Basic P&L understanding a plus
- Demonstrated experience prioritizing competing priorities under tight deadlines
- Proven customer service skills are required in order to create, maintain and enhance customer relationships.
- Good written and verbal communication skills, including professional telephone and email etiquette.
- Attention to detail with good organizational skills.
- Must be able to meet deadlines and complete all projects in a timely manner.
- Ability to handle sensitive and/or confidential documents and information.
- Able to make independent decisions that conform to business needs and policy.
- Good problem-solving skills, with the ability and understanding of when to escalate a problem to a managerial level.
- Must work well in a team environment.
- Must be able to interact effectively with multi-functional and diverse backgrounds.
- Ability to work in a fast-paced environment.
- Must be self-motivated with positive can-do attitude.
Job duties
(* denotes an “essential function”)
- *Ensure team provides outstanding service to client, while building strong customer relationships
- *Create an environment conducive to service expansions and new business opportunities
- *Maximize profitability through the effective utilization of labor and resources
- *Immediately resolve any operational problems or issues
- *Produce required reports on schedule
- *Coordinate workflow within the team, prioritizing jobs and delegating duties to associates
- *Balance team’s day-to-day work assignments with projects and ad hoc requests related to mail volume, reprographics requests, conference room set up, and vendor management
- *Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines
- *Train new employees on policies and procedures
- *Address performance issues among team members
- *Work with manager to create development plans and challenging assignments for team members
- *Escalate to manager client or team concerns to proactively resolve issues
Salary : $59,000 - $60,320
