STORE ASST MGR

Summary: Oversees and directs store personnel to assure effective and efficient operations in accordance with established policy and procedures. This position is required to work a minimum of a 45-hour workweek. Weekends will be part of the regular work schedule.

Essential Duties and Responsibilities to include but not limited to:

• Prepares the weekly work schedule for the store personnel to assure adequate coverage and cost efficiency of staffing needs.
• Approves or denies associates time off requests.
• Has the authority to shift subordinate store associates to another department or assignment as needed.
• Regularly tours and inspects the store departments to assure optimum operational conditions.
• Interfaces with associates in groups and one-on-one situations.
• Delegates and directs associates to perform duties within their assigned departments or other areas of the store.
• Meets with Department Heads in one-on-one situations to assign them task to be completed within their departments.
• Offers support to store staff when needed.
• Assists and covers areas of the store if no staffing is available.
• Handles customer complaints and ensures that issues are resolved where possible.
• Interviews and coordinates the hiring of new associates.
• Completes and conducts associate performance evaluations.
• Handles disciplinary actions regarding unacceptable behavior or poor performance of an associate.
• Along with the Store Manager conducts associate terminations.
• Ensures all customers are approached and offered assistance.
• Ensures that every effort is made to obtain or located product for customers.
• Follows up on out of stock situations.
• Ensures that proper procedures are followed for taking special orders.
• Assist with the ongoing training of all subordinate personnel.
• Communicate and enforce company policies and procedures.
• Notify the Store Manager of issues as they arise.
• Assist associates in determining and achieving their personal goals for advancement.
• Welcome communication and suggestions from fellow associates.
• Be knowledgeable of all register operations and ensure proper procedures are followed at all times.
• Use and operate security cameras as needed.
• Assist and monitor promotional merchandising presentation in store.
• Assist with store cycle count procedure as needed.
• Be familiar with and perform all necessary cashier functions.
• Familiar with and able to operate the key cutting machine.
• Familiar with and able to operate the paint mixer.
• Must assist in taking physical inventories.
• Must have knowledge in receiving.
• Knowledge of the Epicor System to include purchase orders inquires, product inquires, receiving inquires, report generation, time card management, computer spooler maintenance.
• Follow up regarding credit memos and defective goods.
• Respond to any indications of theft in accordance with company policies and procedures.
• Make every effort to keep controllable expenses in line.
• Ensure proper phone procedures are followed.
• Be aware of competition within your market area.
• Be responsible for all the duties and functions of the Store Manager in his / her absence.
• Maintain job confidentiality.
• Must have product knowledge and knowledge in the various departments.
• Keep abreast of new product and changes in the industry.
• Know and follow the procedures for opening and closing the store.
• Responsible for the associate and customer safety within the store.
• Responsible for in-store machinery and equipment.
• Conducts cash register close out procedures.
• Be aware of and enforce all safety and security procedures.
• Maintain a professional attitude and appearance.

As with all other jobs other duties may be assigned. Management reserves the right to reassign an individual in this position to another position in the interest of

efficient personnel utilization.

Supervisory Responsibilities

Directly supervises 5 or more associates assigned to the retail store. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training associates, addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Education and / or Experience

Associate’s Degree (A.A.) or equivalent from a two-year college or technical school; or one to two years of related experience and / or training; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and comprehend correspondence and memos. Ability to write routine reports and correspondence. Ability to effectively present information in one-on-one and group situations to customers, associates and venders.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percents, area, circumference, and volume. Ability to apply basic algebra and geometry.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to solve problems and deal with a variety of situations where only limited standardizations exist.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to use hands to finger, handle, or reach with hands and arms. The associate is required to frequently sit, stand, walk, hear, or talk. The associate is occasionally required to climb or balance; and stoop, kneel, crouch, or crawl. The associate must regularly lift and / or move up to 25 pounds and occasionally lift and / or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential duties of this job, the associate may occasionally be exposed to outside weather conditions. Occasionally may be exposed to loud noise.

Other

Forklift training and demonstrated continuing forklift operation competency required.