Customer Service Rep.

The CSR/Dispatcher position entails 40% dispatching, which involves coordinating and assigning service requests to technicians; 40% customer service, which includes communicating with customers to provide information and resolve issues; and 20% general office assistance, which involves supporting service managers with tasks such as filing and sending proposals.

Basic Duties

• Answering incoming customer inquiries via phone, email, or in-person
• Providing information about plumbing services offered by the company
• Scheduling appointments for plumbing services and dispatching plumbers to job sites
• Communicating with customers to ensure their needs are being met and resolving any issues that arise
• Recording customer information and details of service requests in the company's database
• Issuing invoices and collecting payments for services rendered
• Providing follow-up support and maintaining ongoing customer relationships
• Receiving service requests from customers and creating work orders for plumbing technicians
• Dispatching plumbers to job sites and ensuring they arrive on time
• Coordinating with other dispatchers and technicians to manage workloads and ensure timely completion of jobs
• Tracking the progress of service requests and updating customers on the status of their requests
• Managing inventory levels of equipment and supplies needed for plumbing services
• Maintaining accurate records of job assignments, work performed, and time spent on each job
• Monitoring and responding to emergency service requests in a timely and efficient manner.

Qualifications:

• Humble, Hungry & Smart- A Team Player
• Strong communication, problem-solving, and organizational skills
• Customer service experience
• Experience with Service Titan a plus!
• Septic Permitting and experience a plus!
• Drug-free and clean driving record

Benefits:

• Competitive Pay
• Paid Holidays
• Bonus Program
• Vacation Benefits
• Excellent Benefits
• 401k Employer Match