What are the responsibilities and job description for the Customer Service Representative - Full Time position at Williams-Sonoma Inc. Customer Care Centers?
Williams-Sonoma Inc.
Customer Service Representatives – Work from Home in Tennessee!
Now hiring Full-Time staff until July 2024
Why you and why us?
Who are our Customer Service Representatives? They are people who truly care about creating a seamless experience for our customers. Agents are trained in taking calls to assist customers with anything from placing orders and facilitating returns, to locating products and scheduling deliveries for all of our Williams-Sonoma brands. If you consider yourself a blend of determination with a heart of gold, THIS.IS.YOUR.OPPORTUNITY.
What Benefits do you offer?
- 40% Discount on most merchandise!
- Fun contests / rewards and recognition programs
- Paid Training from the comfort of your home
- Benefits ranging from Medical, Dental, Life, 401k w/ company match, and impressive PTO package
- Internal promotional opportunities. Based on position requirements and tenure, this can occur within the first 60 days if interested
- Pay = $15.00/hr *compensation may differ due to individual state wage requirements*
Essential Functions: The nuts and bolts
- Address customer questions and concerns regarding product and delivery information
- Provide product information, review alternative solutions if an item is out of stock and place orders for the customer.
- Successfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc., guidelines.
- Check inventory, process returns, issue replacements and credits for damaged or defective merchandise
- Perform other duties as assigned
Qualifications: What you need to apply
- High School diploma or GED
- 1 – 2 years previous customer service experience
- Experience in a performance-based or metric-driven environment
- Strong ability to communicate both verbally and written with capable data entry skills
Important Facts: MUST HAVE THESE FOR CONSIDERATION
- Ability to complete mandatory paid training for 4 weeks - 100% attendance is required
- Confirm that you have the equipment requirements listed below. This will be asked throughout the interview process and could affect employment status if not met
In order to work from home, our agents must have their own full-size or all-in-one desktop personal computer, or a traditional laptop personal computer that meets the minimum specifications listed in the sections below.
Devices not acceptable:
Tablet-based/convertible personal computers (i.e. – Microsoft Surface, Surface Book), Chromebooks, Steam Decks and mobile phones (unless needed for two-factor authentication) are not acceptable.
Operating Systems:
- Windows 10 Home, Windows 10 Pro, or Windows 10 Pro for Workstations
- Windows 11 Home, Windows 11 Pro, or Windows 11 Pro for Workstations
- Mac IOS 12 or newer
What if I have an Education or Enterprise edition of Windows?
Education and Enterprise editions are not licensed for individual use (these licenses would be owned by a larger organization).
What if I am using a Windows Insider version of Windows?
Versions of Windows provided via the Windows Insider program are not considered stable versions of Windows, and are therefore not suitable for production use. Support will only be provided on stable, main release versions of Windows.
What if I am using an older version of Windows?
We do not support Windows 95, 98, ME, 2000, XP, Vista, Windows 7, Windows 8 or Windows 8.1.
What kind of software do I need?
A PC that is fully updated with all current windows AND all optional updates, as these are device specific for your system and can affect Audio and other performance if not updated.
What antivirus protection do I need?
You must have an anti-virus program running on your computer. Microsoft Defender is sufficient and already installed on most Windows based computers.
Web Browser:
Our systems work best using Google Chrome. Other browsers may not work. If this is the case, we will ask you to install Chrome.
Processor:
Random Access Memory (RAM):
- 6 GB RAM or higher, but we recommend 8GM or higher to support the work environment.
Internal Storage:
You must have enough free space available to both install needed systems and run these systems effectively.
Display/Monitor:
Minimum Optimal Screen Resolution:
- 1920x1080
Devices and peripherals needed:
- External mouse* (wired preferred)
- Keyboard (wired preferred)
- Webcam (will be utilized for Training and meetings)
- USB headset* (wired required – wireless/Bluetooth headsets NOT acceptable)
- “Unified Communications” type headset
- “Gaming” headsets if they meet requirements
- We highly recommend you have the following headsets for best results during your employment.
- Plantronics Blackwire 3210/3220
- Jabra Evolve 20 UC
- Other recommendations will be included in the system requirements documentation provided later in the process
- Headset models NOT supported
- MPOW
- Cyber Acoustics
- Logitech H390 (with windows 11 based computers)
- NUBOW
*We do not recommend using built-in laptop trackpads
Your system’s internet speed will be tested using our System Checker during the pre-hire process and throughout employment as needed. If you choose, you may examine your speeds at http://speedof.me , however that will not be an official evaluation of your connection. Internet based speed tests measure speeds to your residence, and may not be indicative of actual speeds to your computer.
Salary : $15
