What are the responsibilities and job description for the Customer Service Representative position at Williams-Sonoma Inc. Customer Care Centers?
Williams-Sonoma Inc.
Customer Service Representatives – On Site Only
Now hiring Full-Time staff until May 2025
Las Vegas, NV
Why Join Us?
Are you passionate about delivering top-tier customer service? Do you thrive in a fast-paced environment where problem-solving and integrity are valued? We’re looking for dedicated Customer Service Associates to join our remote team! In this role, you’ll provide world-class support, resolve inquiries efficiently, and be a brand ambassador.
If you love helping people, finding solutions, and making a real impact, this role is for you!
Your Day to Day (Essential Functions):
✅ Customer-Focused Support
- Serve as the first point of contact for customer inquiries via phone
- Actively listen to customer concerns and provide clear, accurate, and empathetic resolutions.
- Handle escalations with professionalism, ensuring a smooth resolution process.
✅ Problem-Solving & Ownership
- Apply critical thinking to troubleshoot issues and offer appropriate solutions.
- Approve adjustments, returns, or other resolutions within established guidelines.
- Follow up with customers to ensure complete satisfaction and issue solutions.
✅ Service with Integrity
- Uphold company values by providing honest, ethical, and transparent support.
- Maintain confidentiality of customer data and company policies.
- Stay informed about product updates, policies, and procedures to provide accurate information.
✅ Collaboration & Continuous Growth
- Work closely with team members and leadership to improve service processes.
- Participate in ongoing training to enhance skills and stay ahead in customer service excellence.
- Provide feedback to improve company policies and customer experience strategies.
What We Offer:
✨ Competitive pay range starting at $17.00/hr
✨ Recognition based incentives and bonuses
✨ Paid time off, Medical Benefits, Life Insurance w/ company match 401k
✨ Career advancement opportunities and professional development
✨ Employee discounts and perks (up to 40% off most products and brands)
What We’re Looking For:
✨ 1 years of customer service experience (retail, call center, or hospitality preferred)
✨ Strong communication skills - Ability to de-escalate and resolve issues professionally
✨ Problem-solving mindset - You think fast and adapt quickly
✨ Integrity and reliability - You do the right thing, even when no one is watching
✨ Comfortable working in a fast-paced environment with performance goals
✨ Tech-savvy - Ability to navigate multiple systems and multitask efficiently
Salary : $17
