Operations Manager

About Williams-Sonoma DC

Since it was founded in 1956, Williams - Sonoma has grown from Chuck Williams’ single store in Sonoma, CA into one of the largest retailers in the country, with some best known and most beloved brands in home furnishings, including Williams – Sonoma, Pottery Barn and West Elm.

Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you have a background in distribution, manufacturing, engineering, transportation, finance, human resources, or home delivery – and are looking for a job with a strong opportunity for gaining new skills and for advancement – our Supply Chain Organization could be just the place for you.

Williams-Sonoma, Inc Supply Chain Overview

In 2024, Williams-Sonoma was recognized as a Great Place to Work ® and Forbes Best Employers for Women and Diversity, honors which reflect that we are truly a people-first organization. Our operation includes:

• Over 4,000 Full-Time Associates across the Supply Chain
• 14.5M square feet of small parcel, personalization, furniture, and manufacturing space in the domestic US, Williams-Sonoma has developed an agile and capable distribution network consisting of the following:
• Large package / furniture distribution centers located in Southern California, Northern California, Texas, Georgia, and New Jersey totaling 9.2M square feet plus another 1.2M square feet of standalone final-mile furniture hubs.
• Small package eCommerce distribution centers located in Mississippi and Arizona totaling 3.2M square feet, consisting of over 1,000 full-time associates and 1,500 seasonal/temporary associates in Mississippi
• Sutter Street Manufacturing upholstery factories located in North Carolina and Mississippi totaling with over 1,400 full-time employees producing approximately $900 million to $1 billion in sales of upholstered furniture
• Transportation Department for Ocean, Air, Trucking, and Rail consisting of over 30 transportation professionals located in Memphis, TN
• 700 associates in our Sourcing offices in 10 countries in Asia and Europe including China, Vietnam, Singapore, India, Italy, and Turkey

The Operations Manager – Final Mile Delivery is responsible for overseeing and optimizing last-mile logistics operations. Ensuring seamless, on-time, and cost-effective delivery of products to customers while maintaining high service standards. The ideal candidate will have experience managing delivery operations, third-party logistics (3PL) providers, and a strong focus on process improvement, customer satisfaction, and team leadership.

Operations Manager - Final Mile Delivery position is located in Grove City, OH.

You'll be excited about this opportunity because you will....

• Lead, coach, and develop company associates and leads to foster a culture of accountability and high performance. Oversee labor scheduling, shift planning and attendance tracking. Monitor employee productivity and operational efficiency, identifying and addressing performance gaps. Conduct regular safety meetings, training sessions, and compliance audits to maintain workplace safety and operational excellence
• Build, maintain and manage relationships with third-party delivery partners (3PLs), independent contractors, and company employees to ensure adherence to company policies and procedures
• Oversee daily final-mile delivery operations, ensuring efficiency, cost control, and adherence to Final Mile performance metrics. Monitor route optimization strategies to improve delivery speed and delivery quality while reducing operating costs. Conduct weekly performance reviews of third-party partners and review contracts to ensure alignment with business objectives
• Drive a customer-centric culture by improving complete, on-time delivery, reducing damages, and improving upon returns and replacement rates. Manage escalations and determine resolution to maintain high service standards and customer satisfaction
• Oversee the maintenance and organization of the warehouse, ensuring compliance with OSHA regulations and company safety policies. Conduct regular safety inspections, risk assessments, and accident investigations, implementing corrective actions as needed
• Maintain inventory control processes, ensuring accurate tracking of shipments and minimizing loss or damage. Ensure dock flow efficiency, optimizing staging areas and coordinating with delivery schedules
• Develop and execute contingency plans for seasonal demand, weather disruptions, and other logistical challenges

Check out some of the required qualifications we are looking for in amazing candidates….

• High School Diploma or Equivalent
• At least 3 - 5 years of relevant distribution or manufacturing management/leadership experience
• Data-driven mindset with expertise cost control and operational efficiency
• Ability to lead and coach an hourly employee team
• Manage relationships with third party delivery providers to maintain contractual standards
• Ability to communicate effectively with excellent interpersonal and customer relations skills
• Must be highly organized and process oriented with the ability to complete tasks on time
• Ability to adapt and change processes to keep pace with the evolving business requirements
• Strong technical skills required, but not limited to Microsoft Excel, Word, PowerPoint and Power Bi reporting

We prefer some of these qualities as well…

• Six Sigma Black Belt or demonstrated Lean Manufacturing experience
• Knowledge and execution of Final-mile delivery models, including white-glove service and same-day or multi-day delivery routing
• Exposure to furniture manufacturing, distribution and/or big box distribution
• Final Mile Transportation carrier contract negotiations or procurement experience
• Expert understanding of Safety and OSHA standards

Review these physical requirements, as they play a major part in this role….

• While performing the duties of this job, the associate is required to stand, walk, talk and hear
• Associate must be able to move, lift or carry heavy objects or materials up to 50-100 pounds

Our company benefits are second to none in the industry….

• Generous discount on all Williams-Sonoma, Inc. brand products
• 401(k) plan and other investment opportunities
• Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations)
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits, Legal and Identity Protection Plans and Pet Insurance
• For more information on our benefits offerings, please visit MyWSIBenefits.com
• To learn more about our Supply Chain culture and regional associate events, please visit: https://shorturl.at/R3OAX (Login credentials may be required)

EOE