What are the responsibilities and job description for the Regional Operations Manager position at Williams-Sonoma, Inc. Supply Chain?
About Williams-Sonoma, Inc. Supply Chain
As a leading provider of home furnishings and distribution services, Williams-Sonoma, Inc. Supply Chain operates a vast network of distribution centers across the country. Our team is dedicated to delivering exceptional customer experiences through efficient logistics and supply chain management.
The Regional Assistant General Manager position plays a critical role in maintaining full operational responsibility for two regional furniture/final mile distributions. Key responsibilities include:
- Providing solid leadership, coaching, direction, and resources to build a team capable of executing and delivering service and cost for both tactical and strategic initiatives
- Managing multiple operations at once and building relationships at multiple levels to work cross-organizationally toward solutions
- Driving home delivery KPIs and partnering with 3PL management to ensure WSI's standards are being met
- Tracking and maintaining daily KPI reporting to ensure site compliance
- Addressing and resolving customer escalation issues in a timely manner
Our ideal candidate will possess:
- Bachelor's degree in Business, Logistics, Engineering, or related field
- At least 5 years of management experience with a progressive track record of increasing responsibility in white glove home delivery or furniture/final mile distribution experience
- Excellent interpersonal skills: ability to form relationships and work successfully with associates, managers, and cross-functional teams across the organization
