What are the responsibilities and job description for the Warehouse Management Professional - Final Mile Delivery Expert position at Williams-Sonoma, Inc. Supply Chain?
About Our Job Opportunity
We're seeking a highly skilled Regional Operations Manager - Final Mile Delivery to join our Supply Chain team. As a key member of our team, you'll be responsible for overseeing the daily workflow and deliverables across all Hub locations. This includes developing working relationships with Sourcing, Engineering, Operations, and Human Resources teams to ensure success.
The ideal candidate will have a strong background in logistics and distribution, with experience in managing large-scale operations. They should be able to drive continuous improvement in our furniture and delivery network, including carrier accountability and overall delivery efficiencies.
Responsibilities include:
- Managing all Furniture Delivery Hub operations, performance, accountability, and Loss Prevention for Hubs
- Facilitating all escalated orders, RTL Store Support, UPS/OVR deliveries, seasonal floor sets, and Design Studio orders
- Addressing and resolving customer service issues in a timely and thorough manner
Required qualifications include a Bachelor's Degree in Business, Operations, Logistics, Supply Chain, Industrial Engineering or related field, and at least 3-5 years of relevant management experience. Strong communication and interpersonal skills are essential, as well as the ability to influence and motivate teams remotely across multiple locations.
