Merchandise Processor Lead

About Williams-Sonoma DC - Tracy, CA

Since it was founded in 1956, Williams - Sonoma has grown from Chuck Williams' single store in Sonoma, CA into one of the largest retailers in the country, with some best known and most beloved brands in home furnishings, including Williams – Sonoma, Pottery Barn and West Elm.

Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you have a background in distribution, manufacturing, engineering, transportation, finance, human resources, or home delivery – and are looking for a job with a strong opportunity for gaining new skills and for advancement – our Supply Chain Organization could be just the place for you.

Williams-Sonoma, Inc Supply Chain Overview

In 2024, Williams-Sonoma was recognized as a Great Place to Work ® and Forbes Best Employers for Women and Diversity, honors which reflect that we are truly a people-first organization. Our operation includes:

• Over 4,000 Full-Time Associates across the Supply Chain
• 14.5M square feet of small parcel, personalization, furniture, and manufacturing space in the domestic US, Williams-Sonoma has developed an agile and capable distribution network consisting of the following:
• Large package / furniture distribution centers located in Southern California, Northern California, Texas, Georgia, and New Jersey totaling 9.2M square feet plus another 1.2M square feet of standalone final-mile furniture hubs.
• Small package eCommerce distribution centers located in Mississippi and Arizona totaling 3.2M square feet, consisting of over 1,000 full-time associates and 1,500 seasonal/temporary associates in Mississippi
• Sutter Street Manufacturing upholstery factories located in North Carolina and Mississippi totaling with over 1,400 full-time employees producing approximately $900 million to $1 billion in sales of upholstered furniture
• Transportation Department for Ocean, Air, Trucking, and Rail consisting of over 30 transportation professionals located in Memphis, TN
• 700 associates in our Sourcing offices in 10 countries in Asia and Europe including China, Vietnam, Singapore, India, Italy, and Turkey

The Merchandise Processor Lead position is located in Tracy CA.

You'll be excited about this opportunity because you will....

• Work closely with management in the daily operations for the department.
• Works cooperatively and harmoniously with manager, co-workers, and others.
• Daily start-up meeting and communication of daily/weekly goals for department.
• Work with the Ops Manager for specific service metrics related to safety, service, quality, and cost.
• Promote safety awareness and cultivate the safety culture through the company.
• Maintain a clean and safe work environment by communicating safety topics and conducting safety audits.
• Lead continuous improvement and provide exceptional customer service to the stores and customers.
• Coordinate team assignments by balancing resources as the volume requires.
• Provide training, productivity reporting, and feedback to any errors made by staff daily.
• Lead staffs to ensure effectiveness and productivity metrics are met.
• Train and direct a team of associates to achieve departmental and division production goals to provide customers with the ultimate delivery experience.
• Share business information with teammates through floor presence, suggest improvements to current techniques.
• Control the workflow on the floor to include prioritizing team goals to ensure that deadlines are met.
• Track productivity, research, and resolve issues, provide feedback on productivity and quality related performance to teammates, peers, and manager by using departmental resources.
• Handle all escalations and provide follow up, handle weekly incident reports, and customer surveys.
• Perform a variety of functions using the following systems – MS Word, Excel, Access, and Outlook; CCUI, Crystal Reports, Qlikview, Yard View and WMOS.
• Create reports as requested by the department manager, conduct root cause analysis, and summarize data pulled from various dashboards as needed to drive improvement.
• Support with department housekeeping which includes maintaining a clean, orderly work area, ensures department supplies are available as needed.
• Other projects as assigned.

Check out some of the required qualifications we are looking for in amazing candidates…

• High school diploma or equivalent and 1 year of experience in distribution, manufacturing, or retail environment. In lieu of distribution, manufacturing or retail environment experience, 5 years of progressive work experience.
• 2 years of experience working with a warehouse management system.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Access, and Outlook).
• Ability to multitask and be extremely detailed while performing all tasks and reports.
• Strong written and verbal communication skills are a must.
• Experience working with WMOS, Qlikview, and Yard View.
• 1-year forklift experience

We prefer some of these qualities as well…

• College or certificate in logistics, distribution, or manufacturing
• 4 years of supervisory experience in distribution or manufacturing environment
• 2 years' experience working knowledge of MS Access

Review these physical requirements, as they play a major part in this role…

• Ability to lift up to 75 pounds.

Our company benefits are second to none in the industry….

• Generous discount on all Williams-Sonoma, Inc. brand products
• 401(k) plan and other investment opportunities
• Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations)
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits, Legal and Identity Protection Plans and Pet Insurance
• For more information on our benefits offerings, please visit MyWSIBenefits.com

EOE