Regional Operations Manager - Internal

About Williams-Sonoma DC

Since it was founded in 1956, Williams - Sonoma has grown from Chuck Williams' single store in Sonoma, CA into one of the largest retailers in the country, with some best known and most beloved brands in home furnishings, including Williams – Sonoma, Pottery Barn and West Elm.
Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you have a background in distribution, manufacturing, engineering, transportation, finance, human resources, or home delivery – and are looking for a job with a strong opportunity for gaining new skills and for advancement – our Supply Chain Organization could be just the place for you.
Williams-Sonoma, Inc Supply Chain Overview

In 2024, Williams-Sonoma was recognized as a Great Place to Work ® and Forbes Best Employers for Women and Diversity, honors which reflect that we are truly a people-first organization. Our operation includes:

• Over 4,000 Full-Time Associates across the Supply Chain
• 14.5M square feet of small parcel, personalization, furniture, and manufacturing space in the domestic US, Williams-Sonoma has developed an agile and capable distribution network consisting of the following:

o Large package / furniture distribution centers located in Southern California, Northern California, Texas, Georgia, and New Jersey totaling 9.2M square feet plus another 1.2M square feet of standalone final-mile furniture hubs.

• Small package eCommerce distribution centers located in Mississippi and Arizona totaling 3.2M square feet, consisting of over 1,000 full-time associates and 1,500 seasonal/temporary associates in Mississippi

o Sutter Street Manufacturing upholstery factories located in North Carolina and Mississippi totaling with over 1,400 full-time employees producing approximately $900 million to $1 billion in sales of upholstered furniture

• Transportation Department for Ocean, Air, Trucking, and Rail consisting of over 30 transportation professionals located in Memphis, TN
• 700 associates in our Sourcing offices in 10 countries in Asia and Europe including China, Vietnam, Singapore, India, Italy, and Turkey

The Regional Operations Manager (ROM) is responsible for strategic leadership and operational excellence across the Mid-South East Regional Hub Operations supporting home delivery. The ROM will be responsible for developing the leaders including direct reporting Operation Managers to drive our home delivery business. The ROM will deliver on our People First culture for all Williams-Sonoma Associates under his/her direction with a focus on motivating, mentoring, and coaching. This individual is accountable for engaging their team on a weekly basis remotely and in person to maintain the highest levels of safety, quality, attendance, and performance. The person in this role will need to be able to show strong leadership, the ability to address budgetary objectives and the desire to equip their team with the tools needed for success.

The Regional Operations Manager position is located in North Carolina.

You'll be excited about this opportunity because you will....

• Providing Regional Operations Manager support for the Mid Atlantic & Carolinas based in North Carolina
• Strategically planning, directing, and overseeing daily workflow and deliverables across all Hub locations
• Planning, implementing, executing strategy for new insourced hub in North Carolina

o Developing working relationships with Sourcing, Engineering, Ops, and Human resources for success.

• Managing for all Furniture Delivery Hub operations, performance, accountability, and LP for hubs.
• Facilitating all escalated orders, RTL Store Support, UPS/OVR deliveries, seasonal floor sets, and Design Studio orders
• Address and resolve customer service issues in a timely and thorough manner
• Driving continuous improvement into our furniture and delivery network, including carrier accountability and overall delivery efficiencies through our Hub network and transportation initiatives
• Maintaining inventory accuracy across home delivery Hub locations
• Providing field training and support to our Hub delivery teams, and communicating new processes or changes to our leaders in the Florida Hubs
• Managing all transportation related responsibilities for Home and RTL Store deliveries - both vendor managed and WS managed transportation teams
• Position will be domiciled in the North Carolina market; 70% travel is required to start, less than 50% after 6 months in role
• Delivering well organized presentations effectively to multiple levels
• Delivering exceptional organizational and delegating skills as a strong team leader
• Assisting in research, and providing recommendations, to sourcing and selecting logistics service providers that support our home delivery business at a world-class level

Check out some of the required qualifications we are looking for in amazing candidates….

• A Bachelor's Degree in Business, Operations, Logistics, Supply Chain, Industrial Engineering or related field
• At least 3-5 years of relevant distribution or manufacturing management/leadership experience
• Strong ability to communicate effectively (written or verbal), with excellent interpersonal and customer relations skills
• Availability for up to 70% travel required to engage store partners on service levels locally, and to support the Regional Hub Operations as needed
• Highly organized and process oriented
• Ability to complete multiple tasks consistently and on time
• Ability to influence and motivate teams remotely across multiple locations
• Warehouse Management System experience
• Ability to adapt and change processes to keep pace with the evolving business requirements
• Strong technical skills included but not limited to Outlook, Excel, Word, PowerPoint, PowerBI, Dynamics

We prefer some of these qualities as well….

• Bachelors or Master's degree in Business, Operations, Logistics, Supply Chain, Industrial Engineering or related field
• At least 6 years of management experience in a manufacturing, production or distribution environment
• Exposure to furniture distribution and/or big box distribution
• Solid understanding of Safety and OSHA standards
• Exceptional organizational and time management skills to successfully respond to urgent situations.
• Six Sigma/lean experience preferably in a distribution/warehouse environment
• Bilingual in Spanish

Review these physical requirements, as they play a major part in this role….

• Ability to walk, stand, and sit for long periods of time
• Must be able to lift up to 65 pounds
• Willingness to travel up to 70%

Our company benefits are second to none in the industry….

• Generous discount on all Williams-Sonoma, Inc. brand products
• 401(k) plan and other investment opportunities
• Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations)
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits, Legal and Identity Protection Plans and Pet Insurance
• For more information on our benefits offerings, please visit MyWSIBenefits.com
• To learn more about our Supply Chain culture and regional associate events, please visit: https://shorturl.at/R3OAX (Login credentials may be required)

EOE

At this time, we are not accepting referrals from third party recruiting agencies for this position.

This position is not eligible for visa sponsorship.