What are the responsibilities and job description for the Automotive Service Advisor position at Williamsburg Chrysler Jeep Dodge Ram Kia?
Overview
We are seeking a knowledgeable and customer-focused Automotive Service Advisor to join our dynamic team. In this role, you will serve as the primary point of contact for customers seeking automotive services, ensuring they receive exceptional service and expert guidance. Your mechanical knowledge will be essential in assisting customers with their vehicle maintenance needs, from oil changes to more complex repairs. If you have a passion for the automotive industry and a commitment to customer satisfaction, we want to hear from you.
Responsibilities
- Greet customers warmly and assess their automotive service needs.
- Provide detailed explanations of services and repairs recommended by service technicians.
- Schedule appointments and manage the workflow of service requests.
- Communicate effectively with customers regarding the status of their vehicles.
- Maintain accurate records of customer interactions and vehicle service history.
- Collaborate with mechanics and service technicians to ensure timely completion of services.
- Address customer concerns or complaints promptly and professionally.
- Stay informed about new products, services, and industry trends to better assist customers.
Requirements
- Strong mechanical knowledge related to vehicle maintenance and repair.
- Previous experience in a customer service role, preferably in an automotive dealership or repair shop.
- Ability to communicate technical information clearly to customers without mechanical backgrounds.
- Excellent organizational skills with the ability to manage multiple tasks simultaneously.
- A commitment to providing outstanding customer service and building lasting relationships with clients.
If you are ready to take your career in the automotive industry to the next level as an Automotive Service Advisor, we encourage you to apply today!
Job Type: Full-time
Pay: $60,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Vision insurance
Shift:
- 10 hour shift
Work Days:
- Rotating weekends
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $60,000 - $100,000
