What are the responsibilities and job description for the Service Writer position at Williamsburg Chrysler Jeep Dodge Ram Kia?
Job Summary
We are seeking a knowledgeable and customer-focused Service Writer to join our team. The ideal candidate will act as a liaison between customers and the service department, ensuring that all service needs are met efficiently and effectively. This role requires a strong understanding of automotive diagnostics and repair processes, along with excellent communication skills to provide exceptional customer service.
Duties
- Greet customers and assess their vehicle service needs.
- Document customer concerns and relay information to technicians for accurate diagnosis.
- Provide detailed estimates for repairs and services, including upselling additional services when appropriate.
- Schedule appointments for vehicle maintenance and repairs, ensuring optimal workflow in the service department.
- Follow up with customers regarding the status of their vehicles and any additional work required.
- Maintain accurate records of services performed, parts used, and customer interactions.
- Stay updated on automotive technology and repair techniques to provide informed recommendations to customers.
Skills
- Proficient in automotive diagnostics and repair processes.
- Experience in a dealership environment is highly desirable.
- Knowledge of routine maintenance tasks such as oil changes, air brake systems, shocks, struts, and diesel engine repair.
- Familiarity with auto body repair techniques is a plus.
- Strong upselling skills to promote additional services effectively.
- Excellent communication skills to interact with customers clearly and professionally.
- Ability to work collaboratively within a team-oriented environment.
Join us in delivering exceptional service while helping our customers keep their vehicles running smoothly!
Job Type: Full-time
Pay: $68,652.00 - $100,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Vision insurance
Shift:
- Day shift
Work Days:
- Every weekend
People with a criminal record are encouraged to apply
Ability to Commute:
- Williamsburg, VA 23185 (Required)
Ability to Relocate:
- Williamsburg, VA 23185: Relocate before starting work (Required)
Work Location: In person
Salary : $68,652 - $100,000
