What are the responsibilities and job description for the Dining Room Host / Hostess position at Williamsburg Inn?
Description
The Williamsburg InnThe Williamsburg Inn, built in 1937 by John D. Rockefeller, Jr., was designed to offer an exceptional lodging and dining experience for visitors to his extensive restoration of Virginia's colonial capital. The Williamsburg Inn is listed on the National Register of Historic Places, recognized by the National Trust for Historic Preservation as a Historic Hotel of America and is a proud member of Preferred Hotels and Resorts Worldwide. It has also been recognized in Travel Leisure’s Top 100 Hotels in the World and Conde Nast Traveler’s Top 100 Hotels worldwide. The Williamsburg Inn is renowned for delivering exceptional Five Star, Five Diamond service to its guests.
Essential Duties:
- Greet and welcome guests with five-star hospitality and courtesy standards.
- Oversees seating/server rotation when seating guests.
- Verifies and makes reservations via open table.
- Maintains a waiting list when necessary.
- Performs other duties as required to exceed guests’ expectations in a five-star dining environment.
Requirements:
- 6 months to one year of food service or restaurant experience.
- Previous host/hostess and open table experience in a five-star restaurant is a plus.
- Demonstrated excellent public contact skills
- Must be available to work all shifts including days, nights, weekends, and holidays
- Ability to: (1) interact effectively with guests, employees and supervisors; (2) maintain standards listed below
- In accordance with child labor laws, applicants must be 16 years of age in order to work various schedules
Expectations:
- Maintain an upbeat attitude and a positive, enthusiastic mindset.
- Greet guests, employees, managers, and supervisors with a warm smile and friendly demeanor.
- Always treat everyone with respect and work cooperatively with colleagues and management.
- Arrive on time to work and as scheduled.
- Adhere to established uniform and appearance policies.
Perform assigned tasks accurately and on time.
Physical requirements include, but are not limited to:
- Lifting and carrying up to 35 pounds
- Working while standing for long periods of time
