Receptionist - Health Club (Part Time)

Description

JOB SUMMARY

The Receptionist uses organizational, administrative, customer service, and communication skills to present a positive image of Williamsburg Landing and maintain professional relationships with residents, guests, management, and staff. This position works under the direction of the Senior Administrative Assistant in the Health Club.

ESSENTIAL JOB FUNCTIONS

• Greets visitors and members as they enter the facility; ensures proper check-in, issues guest passes, and collects user fees.
• Accepts registration for new members; ensures applications are properly completed, collects fees and issues receipts and sends physician consent forms as deemed necessary by qualified staff. 
• Answers telephone; answers a variety of questions regarding memberships, programs and classes offered, Health Club operations, etc.
• Schedules and confirms a variety of appointments for members to include but not limited to massage appointments, wellness assessments, fitness tests and fitness/pool orientations using scheduling software. Coordinates and facilitates reservation and scheduling of the Health Club’s public spaces.
• Provides tours and information for prospective members, new residents and guests.
• Maintains the confidentiality of all documents and any personal or health information of residents, employees or non-resident members.
• Performs scheduled daily/monthly duties to include the opening and closing of the front desk operations. 
• Performs scheduled monthly duties to include certain accounting, reporting and general administrative processes. 
• Ensures the Health Club’s rules, safety standards and sanitation requirements are followed. 
• Stays informed of Health Club’s programs, schedules, policies and procedures. Assists in implementation of emergency action plans at the facility. 
• Develops friendly and professional relationships with residents and remains alert to problems, changes, or needs of residents and relays needs or concerns to proper department, following up when necessary
• Answer questions and help resolve member problems and conflicts. Develop relationships with members. Informs supervisor of all problems and concerns.
• Follows established policies and procedures for Incident Reporting.
• Provides clerical support to the Wellness Department and others as required.
• Assists in the production and distribution of Health Club publications and marketing material.
• Maintains a clean, orderly front desk appearance.
• Submits work order requests, as needed, to the Facilities and/or Housekeeping departments
• Schedules transportation pickups for residents as needed.
• Ensures office equipment and copy/fax machine are in working order. Responsible for calling for repairs when needed.
• Assists with training new receptionists and fills in for other receptionists as needed. May provide back-up support to receptionists in other locations. Keeps the front desk duties, procedures and other needed information updated in a quick-reference file and procedure manual.
• Evaluates work processes and methods and submits recommendations for continuous quality improvement.
• Complies with all Williamsburg Landing policies and procedures including those regarding attendance, conduct, safety, and dress.
• Performs other duties as assigned.

QUALIFICATIONS

High school diploma or GED, required; minimum of two (2) years’ experience in customer service or hospitality, preferred; proficiency with MS Office and basic knowledge of cash receipts and accounting procedures, required

KNOWLEDGE, SKILLS, AND ABILITIES

Able to speak, read, and write competently in English. Able to read and understand Williamsburg Landing’s policies, procedures and philosophy of operation. Able to understand and respond appropriately to older adults with their unique life issues. General knowledge of human relations skills. Basic knowledge of cash receipts and simple accounting procedure. Able to use general office equipment. Proficient with Microsoft Office and Google Suite; excellent organizational, administrative, customer service and communication skills; ability to handle a wide variety of tasks simultaneously; ability to relate well with visitors, residents and staff in a courteous, friendly, prompt, and professional manner.