What are the responsibilities and job description for the 911 Dispatcher/Telecommunicator position at Williamson County Government?
Williamson County Government Emergency Communications Department is accepting applications for full-time 911 Dispatchers/Telecommunicators.
Overview:
Join our team as a Dispatcher where you will play a crucial role in coordinating and facilitating efficient communication between various parties. As a Dispatcher, you will be responsible for dispatching and coordinating emergency response activities. This position requires a keen attention to detail, excellent communication skills, and the ability to work effectively under pressure. Preference will be given to those with experience in Emergency Communications.
Responsibilities:
- Efficiently dispatch emergency services to designated locations.
- Utilize GIS and GPS systems to determine the most effective routes for emergency responders.
- Perform phone triage to assess the nature of emergency calls and prioritize responses accordingly.
- Analyze incoming information and data to make informed decisions on resource allocation.
- Communicate effectively with emergency personnel, providing them with necessary information and updates.
- Collaborate with various departments to ensure seamless coordination during emergencies.
- Maintain accurate records of all dispatch activities.
- Provide support in
Skills:
- Proficiency in to accurately record information.
- Familiarity with GIS and GPS systems for efficient route planning.
- Experience in phone triage to handle emergency calls effectively.
- Ability to analyze situations quickly and make sound decisions under pressure.
- Strong communication skills to relay critical information clearly and concisely.
- Capacity to work in a fast-paced environment while maintaining composure.
- Knowledge of first aid procedures is a plus.
A High School Diploma or a GED is required.
Must be able to work any shift. (days, evenings or nights depending on the shift you are assigned) This is a 24 hour agency and employees are required to come in on short notice for shift coverage or during busy periods.
All applicants will be contacted for further information. Applicants are subject to pass a background check for criminal history, a physical examination including a drug test, and a computerized skills based test.
This job description outlines primary responsibilities but may include additional duties as needed to support organizational requirements.
If you are ready to take on this challenging yet rewarding role as a Dispatcher, we invite you to apply through our website. Join us in making a difference in emergency response coordination!
To complete the application process visit www.williamsoncounty-tn.gov
Job Type: Full-time
Pay: From $23.10 per hour
Benefits:
- 401(k)
- 457(b)
- Dental insurance
- Dependent health insurance coverage
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- On-the-job training
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- On call
- Overnight shift
- Overtime
- Rotating weekends
Work Location: In person
Salary : $23
