Administrative Specialist - Veteran Services

Job Summary

Reporting directly to the Director of Veteran Services, responsible for providing administrative support to the Williamson County Veteran Services Department by performing reception and clerical duties.

EXAMPLES OF WORK PERFORMED

• Provides coverage at a reception desk to assist visitors and callers
• Provides quality customer service to veterans and staff via telephone, email or in person
• Provides resources to veterans and their families
• Schedules appointments and sends confirmations
• Answers routine questions within the scope of position
• Ensures filing systems are maintained and up to date
• Retrieves, sorts, and distributes incoming mail and fax documents
• Orders equipment and supplies and aids with budget tracking
• Creates and maintains various reports, forms, worksheets, and informational materials
• Enters and verifies data within applicable databases and systems
• Assist department staff and management with events and other clerical duties, as needed
• Ensures cleanliness of lobby and kitchen areas
• Attends all meetings and trainings as required
• Performs special duties as assigned
  
  

ORGANIZATION RELATIONSHIPS

• Reports directly to - Director of Veteran Services
• Direct Reports - No
  
  

PHYSICAL DEMANDS

• Position involves prolonged sitting at a workstation, visual examination of documents, reaching, walking, twisting, bending, standing and occasional lifting/carrying
  
  

ENVIRONMENTAL FACTORS

• Work is primarily indoors in an air-conditioned environment
  
  

IRREGULAR HOURS

• Work outside of the normal office hours (Monday-Friday 8 a.m. to 5 p.m.) may be required
• May be deemed essential personnel in the event of an emergency
  
  

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change.

Minimum Qualifications

• High School diploma or equivalent
• One (1) year of clerical experience in a customer service role
• Knowledge of Microsoft Office
  
  

LICENSES AND CERTIFICATIONS

Required within thirty (30) days of employment

• Valid Texas Driver's license
  
  

Preferred Qualifications

• Prior public sector experience and/or experience working with veterans
• Bilingual (Spanish)
  
  

EMPLOYMENT TESTING

Employment is contingent on passing any post-offer pre-employment screening as listed below:

• Criminal background check: Yes
• Motor Vehicle Record check: Yes
• Drug screening: Yes
• Physical exam: No
• Psychological exam: No
• Additional: N/A
  
  

SUPPLEMENTAL INFORMATION

A Williamson County online application (resumes alone are not sufficient) must be received before the position is closed. Positions are open until filled, subject to close at any time after five (5) calendar days. The Human Resources Department is located at 100 Wilco Way, Georgetown, TX 78626. Phone (512) 943-1533 or visit our website atwww.wilco.org/hr.

Williamson County is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.

TOBACCO FREE WORKPLACE POLICY

Williamson County is a tobacco free workplace. The use of tobacco products (e.g., cigarettes, cigars, pipes, snuff, chew, etc.) and Electronic Nicotine Delivery Systems (ENDS) (e.g., vapor, e-cigarettes, etc.) prohibited on all Williamson County premises. Employees who violate this policy are subject to appropriate disciplinary action up to and including termination of employment.