IT Analyst III: MS365 Azure/AD

Reporting directly to an assigned manager or director, responsible for independently analyzing, defining, and creating technological solutions for multiple and/or critical IT systems to solve business problems and meet organizational needs. Serves as the primary technology owner for a designated technology area. Level III of III in Analysts.

• Performs technical analysis of applicable data to produce products and solutions to resolve technology-related business problems
• Provides advanced technical consulting and support services as needed
• Analyzes and tests new or existing procedures and develops alternative workflow solutions
• Performs moderate to complex computer systems and server environment analysis work to ensure stable systems for all users throughout the County
• Analyzes and defines business processes associated with system enhancements

• Participates in designing and maintaining system configuration and setup
• Makes technical decisions to best complete tasks and projects
• Designs and delivers training programs
• Trains and assists Analyst I and II positions as necessary
• Represents the IT department at various meetings
• Works as part of a team to procure and implement major systems or upgrades to existing applications and systems

• Attends all meetings and trainings, as required
• Performs special duties as assigned

Specialized Assignments (in addition to the duties above):

MS365 Azure/AD 

• Leads integration of Azure Active Directory with Exchange Online and on-premises Exchange, ensuring proper synchronization of mailboxes, security policies, and user identity management
• Configures and manages hybrid Exchange environments, including Azure AD Connect and Exchange hybrid configurations for seamless coexistence between on-premises and cloud-based systems
• Administers and maintains user accounts, distribution groups, and shared mailboxes within both Exchange and Azure AD environments
• Ensures proper configuration of mail flow, email routing, and mailbox permissions across hybrid environments
• Oversees mailbox migrations, troubleshooting, and any issues related to synchronization or email access
• Collaborates with IT security, infrastructure, and helpdesk teams to design, implement, and optimize Exchange and Azure AD solutions. 
• Configures and enforces security policies for email systems, including Multi-Factor Authentication (MFA) and Conditional Access policies for Exchange and Azure AD
• Monitors and responds to security threats and incidents related to Exchange Online and Azure 
• Ensures compliance with legal and regulatory requirements (e.g., GDPR, HIPAA) for email data and user authentication
• Acts as a senior point of contact for troubleshooting and resolving complex issues related to Azure AD, Exchange, and hybrid configurations
• Maintains clear, detailed documentation of system configurations, integration setups, troubleshooting procedures, and security protocols
• Provides training and guidance to junior analysts on Azure AD and Exchange best practices

ORGANIZATION RELATIONSHIPS

• Reports directly to – An assigned manager or director
• Direct Reports – No

PHYSICAL DEMANDS

ENVIRONMENTAL FACTORS

• Work is primarily indoors in an air-conditioned environment
• Regular travel between work sites as required

IRREGULAR HOURS

• Work outside of the normal office hours (Monday – Friday) may be required
• May be deemed essential personnel in the event of an emergency
• Regular attendance is required

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change.

• Associate degree in a related field and five (5) years of job-related experience; OR seven (7) years of job-related experience
• Working knowledge of specific job-related technology

LICENSES AND CERTIFICATIONS

Required

Required within thirty (30) days of employment

PREFERRED QUALIFICATIONS 

• Bachelor's degree in a related field 
• Working knowledge in all areas of technology software, hardware, data, methodologies, frameworks, and infrastructure

EMPLOYMENT TESTING 

Employment is contingent on passing any post-offer pre-employment screening as listed below:

• Criminal background check: Yes
• Motor Vehicle Record check: Yes
• Drug screening: No
• Physical exam: No
• Psychological exam: No
• Additional: N/A

A Williamson County online application (resumes alone are not sufficient) must be received before the position is closed. Positions are open until filled, subject to close at any time after five (5) business days. The Human Resources Department is located at 100 Wilco Way, Georgetown, TX 78626. Phone (512) 943-1533 or visit our website at www.wilcotx.gov/469/Human-Resources.  
 

Williamson County is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA).  If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.

TOBACCO FREE WORKPLACE POLICY

Williamson County is a tobacco free workplace. The use of tobacco products (e.g., cigarettes, cigars, pipes, snuff, chew, etc.) and Electronic Nicotine Delivery Systems (ENDS) (e.g., vapor, e-cigarettes, etc.) is prohibited on all Williamson County premises. Employees who violate this policy are subject to appropriate disciplinary action up to and including termination of employment.

Salary : $91,648 - $101,000