What are the responsibilities and job description for the Receptionist - Main Hospital Information Desk - PRN position at Williamson Medical Center?
ABOUT WILLIAMSON HEALTH | Williamson Health is a regional healthcare system based in Williamson County, Tennessee, with more than 2,300 employees across more than 30 locations and more than 860 physicians and advanced care practitioners offering exceptional healthcare across 60-plus specialties and subspecialties close to home. The flagship facility, Williamson Medical Center, which recently opened its new Boyer-Bryan West Tower, offers extensive women’s services, state-of-the-art cardiology services, advanced surgical technologies, an award-winning obstetrics and NICU, leading-edge orthopaedics, outpatient imaging services, and distinct comprehensive emergency and inpatient services for both adult and pediatric patients. Other Williamson Health service providers include the Bone and Joint Institute of Tennessee, The Turner-Dugas Breast Health Center, Monroe Carell Jr. Children’s Hospital Vanderbilt at Williamson Medical Center, Williamson Health physician practices that are strategically located throughout the community, countywide Emergency Medical Services that include 18 rapid response units, Williamson Health Foundation, and multiple joint venture Vanderbilt Health and Williamson Medical Center Walk-In Clinics in Williamson County. Learn more about our many specialized services at WilliamsonHealth.org.
Williamson Health is a system where your talents will be valued and your skillset expanded. We are rooted in our promise to world-class, compassionate care for the residents of Williamson County and surrounding communities, taking exceptional pride in serving our community. We’re committed to empowering our employees to work in innovative ways and reserve time and space for curiosity, laughter and creativity. We value and support the diversity and cultural differences among one another and are committed to upholding an inclusive environment that appreciates the uniqueness of all individuals. Our values are at the heart of everything we do: respect for every individual, the health and total well-being of all people, human compassion and integrity. These shape who we are as an organization and are essential for delivering the highest level of culturally competent care and treatment of every patient, family member, visitor, physician and employee.
Williamson Health is pleased to offer a comprehensive benefits program, that offers you choice and flexibility, so you can take charge of your physical, financial, and emotional well-being.
o Medical, Dental, Vision
o PTO
o Retirement Matching
o Tuition reimbursement
o Discount programs
o FSA (Flexible Spending Accounts)
o Identity Theft Protection
o Legal Aid
Williamson Health is an equal-opportunity employer and a drug-free workplace.
POSITION SUMMARY
The Information Desk Receptionist serves to greet all visitors to the Medical Center, providing accurate and timely information as assistance. The receptionist also provides appropriate patient information assistance via telephone.
POSITION REQUIREMENTS
Formal Education/Training:
High school diploma
Workplace Experience:
At lease one year of clerical/office, receptionist and/or customer service experience
Equipment and Skills Training:
Computer, telephone, pager, copier, fax and wheelchairs
Physical Environment:
Primarily the Information Desk; all areas of the Medical Center
Physical Effort:
Ability to sit for long periods of time, up to 12 hours. Ability to walk short distances to escort visitors, as necessary, to their destinations. Must exhibit strong communication skills-–both verbal and written.
PERFORMANCE STANDARDS
- Receives all customers presenting to front desk. Provides accurate information and assists with customer needs or identifies those resources needed to assist customer.
- Knowledgeable of Medical Center facts, access to policies, resources, locations, etc., to provide accurate, timely information
- Receives incoming calls and directs/transfers on to appropriate departments or patient room information.
- Organizes and maintains work area, specific to the Information Desk, Main Lobby and Volunteer Lounge
- Maintains literature holders and flu station stands in and around the Main Lobby and Tower Lobby – Orders supplies as needed for restocking
- Escorts visitors to their destinations as needed
- Maintains updated resources, for information desk, necessary for information communication, i.e., phone/pager lists, directories, phone books, maps, brochures, discharge binder, etc.
- Logs and assists with flower deliveries
- Completes, in an accurate and timely manner, clerical assignments from the Volunteer Program Coordinator
- Responsible for identifying lobby wheelchair maintenance issues and completing work orders for repairs.
- Directs the activity of volunteers assigned to the Information Desk.
- Helps with special projects/events as needed
