What are the responsibilities and job description for the Front Desk Representative position at Willis Knighton Health?
Company Description
Willis Knighton Health, a not-for-profit health organization, is the largest healthcare provider in the Shreveport and Bossier City region, celebrating its 100th anniversary. With four acute care hospitals, eight quick care locations, a rehabilitation institute, and an innovation center, Willis Knighton Health is home to over 7,000 employees, making it the largest nongovernmental employer in the area. The organization uses advanced technology to provide exceptional care, including proton therapy and innovative surgical techniques. Additionally, Willis Knighton Health donates a minimum of 10% of its profits each year to support community projects.
Role Description
This is a full-time, on-site role for a Front Desk Representative located in Bossier City, LA. The Front Desk Representative will be responsible for greeting patients and visitors, answering and routing phone calls, scheduling appointments, and managing reservations. Additional responsibilities include maintaining patient records, handling administrative tasks, and providing exceptional customer service.
Qualifications
- Phone Etiquette and Communication skills
- Receptionist Duties and Customer Service skills
- Experience in making Reservations
- Excellent organizational and multitasking abilities
- High school diploma or equivalent
- Previous experience in a healthcare setting is a plus
- Proficient in using office software and equipment
