Help Desk I

Proposed New Helpdesk I Job Description

·         Must have good customer service skills and provide support for end users and clients for IT related technical issues to include but not limited to hardware, software, and network problems.

·         Can assist the end user and clients in a clear and effective manner over the phone or remote tools.

·         Manage tasks/tickets via service management tool. Properly escalate unresolved issues to the next level of support.

·         Ensure proper recording, documentation, and closure of tasks/tickets.

·         Create and maintain active/inactive users in Active Directory System as well as multiple EMR systems.

·         Collaborate cross-departmentally with all WKHS teams.

·         Also performs other duties as assigned by Director of the Information Technology Department and the Customer Solutions Manager.

GENERAL INFORMATION:

Listed above is an outline of the major duties and responsibilities that you will be required to perform. As the Help Desk I, you are delegated the authority, responsibility, and accountability to carry out your assigned duties.

Even though your job description is broad, every effort has been made to make this outline as complete as possible. HOWEVER, we must emphasize that you may be required to perform other related duties and activities.

Skills:

Communication

Customer Service

Data Entry

Citrix Environment

VDI Environment

Microsoft Office (Word, Excel, PowerPoint, Outlook, Access, Publisher)

Windows Operating Systems

Meditech Expanse

The position is part-time.

Monday – Friday