What are the responsibilities and job description for the Warranty Coordinator position at Willmeng Construction, Inc.?
About Willmeng
Since 1977, Arizona-based commercial general contractor Willmeng Construction has been committed to staying true to building excellence and preserving the company’s high value to the clients we serve. Willmeng gives back to our community and has been recognized for a multitude of awards for project excellence and company culture including Contractor of the Year by AZRE Magazine, #1 General Contractor by Ranking Arizona, Best Workplace by Inc. Magazine, General Contractor of the Year by NAIOP, and Best Places to Work by Phoenix Business Journal.
Our strategic vision focuses on three fundamental aspects: supporting prelease transactions, maintaining our ability to competitively bid projects small and large, and fostering the “altruistic service” corporate culture established by recruiting highly talented individuals of great character.
The Role
We are seeking a detail-oriented, customer-focused individual with strong communication skills to handle warranty requests. In this position, you will be responsible for processing and ensuring the timely completion of all warranty submissions. This is a part-time role, which requires on-site attendance during the training period. Once training is completed, the position can transition to remote work.
What You Will Accomplish
Alongside cash, our total compensation package includes comprehensive benefits and 100% employee ownership. From wellness to work life, our benefits support our employees' total wellbeing.
Benefits
Since 1977, Arizona-based commercial general contractor Willmeng Construction has been committed to staying true to building excellence and preserving the company’s high value to the clients we serve. Willmeng gives back to our community and has been recognized for a multitude of awards for project excellence and company culture including Contractor of the Year by AZRE Magazine, #1 General Contractor by Ranking Arizona, Best Workplace by Inc. Magazine, General Contractor of the Year by NAIOP, and Best Places to Work by Phoenix Business Journal.
Our strategic vision focuses on three fundamental aspects: supporting prelease transactions, maintaining our ability to competitively bid projects small and large, and fostering the “altruistic service” corporate culture established by recruiting highly talented individuals of great character.
The Role
We are seeking a detail-oriented, customer-focused individual with strong communication skills to handle warranty requests. In this position, you will be responsible for processing and ensuring the timely completion of all warranty submissions. This is a part-time role, which requires on-site attendance during the training period. Once training is completed, the position can transition to remote work.
What You Will Accomplish
- Record conversations and track repair timelines within warranty software.
- Coordinate and schedule warranty repairs with trade partners.
- Submit warranty claims and distribute tasks to subcontractors as part of team discussions.
- Cultivate and maintain strong relationships with customers and trade partners.
- Assist the Warranty Manager and collaborate closely with the Warranty Coordinator.
- 2-4 years of experience in Construction.
- Proficient in Microsoft Office.
- Excellent written and verbal communication skills.
- Exceptional customer service abilities.
- Altruistic - Our foundation is built upon the authentic, selfless concern we share for the success and wellbeing of others.
- Fair 360 - We illuminate with kindness by seeking to understand before being understood and by caring more than may seem reasonable so we can achieve genuine success for all.
- Strategic - The blueprint that guides the creation of a genuine place of purpose expresses the clarity of our vision, the rigor of our thought and the character of our word.
- Sincere - We present no facades, only genuine elevations of truth, trust, and wholehearted loyalty to the employees we mentor, the clients we serve and the communities we call home.
- Nimble - Our structural integrity is ensured through the balance of resourcefulness, responsiveness, and adaptability and strengthened by being well-rounded in the market to serve at the highest levels.
Alongside cash, our total compensation package includes comprehensive benefits and 100% employee ownership. From wellness to work life, our benefits support our employees' total wellbeing.
Benefits
- Employee Stock Ownership Plan
- Discretionary annual bonus
- 401k with employer match
- Employee medical, dental, and vision insurance 100% covered, with options to add dependents at 50% coverage by Willmeng
- Flexible Time Off Policy
- 9 paid company holidays
- 3 consecutive weeks of parental bonding leave, with an additional 3-5 weeks of disability leave for delivery recovery
- Spacious break rooms with healthy meals & snacks provided at no additional cost
- Team-building activities, including volunteer opportunities
