Guest Experience Operations Manager

Willow Creek Community Church is an egalitarian non-denominational, multi-site church in and across Chicagoland passionate about our vision of helping people take next steps to love God, love people, and change the world. Our desire is to see, value, and serve every person who takes a step towards us as a church. This means we work really hard to create physical environments that are not only welcoming, but are inviting. We want everyone to be seen and free from being distracted as they encounter Jesus and others. To us, it is totally unacceptable for anyone to slip through the cracks as they seek to interact and connect with us. As the Guest Experience Operations Manager you will lead the charge in coordinating and executing the operational details of Guest Experience projects and events across all campuses. You will provide excellent administrative, organizational, and creative support to the Central Guest Experience Pastor and campus Guest Experience teams.Our comprehensive benefits package includes health, dental and vision insurance, life insurance, retirement savings with company match, maternity and paternity leave, generous paid time off, mental health counseling reimbursement, and more. The salary range for this position is between $54,000 - $73,000 and is dependent upon levels of experience and / or education.Job ResponsibilitiesCreate effective environmental details that communicate value and belonging to all attendees. This includes but is not limited to : Scale environment / experience elements to match campus size, layout, and nuanceProvide playbooks so each campus team is equipped to successfully execute plans in their context Coordinate and manage the distribution of lobby experience décor and supplies for holidays and / or sermon series events Collaborate with the Marcom Arts & Worship departments in the planning and execution of weekend & holiday experiencesLead the execution and iterations of Next Steps environments across campusesSource materials & suppliesOversee the Guest Experience Ministry calendar, including monthly calendars, special events, trainings, orientations, Discover Willow sessions, volunteer celebrations and coordinate logistical details for all GEX meetingsMaintain up-to-date data in ROCK and oversight of all GEX dashboards and registrationsManage the administrative duties and details associated with events, including financial operations, promotional materials, etc. Manage processes and workflows to ensure that ministry efforts are effective and scalable across campuses Build / maintain effective systems that provide accurate and timely information pertaining to GEX supplies for ongoing and special event / holiday purposes. Collaborate with the Risk Management / Security team to train and resource GEX campus staff and volunteers on emergency response policies and procedures . Develop & maintain GEX volunteer resources (i.e., training curriculum, onboarding resources)Success is Defined As...Systems are operating effectively, with updates made proactivelyProject and task deadlines are met consistently with accurate resultsScaling of Guest Experience multi site strategy operationally and efficiently Volunteer teams for environments & administrative areas are built and operating in healthy ways.Weekend data is readily available for review from one synthesized locationWeekend environments and experiences are well executed & engaging for guestsCampus staff and volunteers are equipped and trained to respond well in emergency / crisis situations. RequirementsPreferred Skills and ExperienceSkills / Competencies : Strategic : Ability to identify and articulate overall aims and interests and the means of achieving them.Creative : Is excited by the opportunity to brainstorm meaningful connections between our weekend services / special events and the environments & experiences we provide for guests. Resourceful : Ability to see and approach challenges / problems from a different / third way.Ability to coordinate and execute events at all levels Extensive knowledge of project management, hospitality, and administration Conflict Resolution : Ability to resolve conflict Ability to coach and mentor team membersExcellent organizational skills and meticulous attention to detail Personal Characteristics : Learner : can take direction and feedback and has a great desire to learn.High Emotional Intelligence : Emotionally aware, knowledge of other ethnicities / cultural groups, values people over process, and has the ability to adapt one's behavior to the relational context Collaborator : Enjoys working collectively and connecting people to maximize impactEducation and Experience : Team Building / Volunteer Development : Experience successfully leading and developing volunteer teams, preferably in a church or non-profit environment Multi-site Church Experience : Experience designing systems and processes that can be adapted to campuses with differing sizes and culturesBachelor's degree in Event Planning, Organizational Leadership, Hospitality, Ministry, or a related field required (or commensurate years of experience)At least two years of experience in ministry, organizational leadership, operations, customer service, event planning, or related field Salary Description $54,000 - $73,000

Salary : $54,000 - $73,000