What are the responsibilities and job description for the Customer Service Representative position at Willow Grace Veterinary Hospital?
IMMEDIATE HIRE: Full-Time Customer Service Representative
Location: Willow Grace Veterinary Hospital
Are you passionate about providing exceptional customer service? Willow Grace Veterinary Hospital is seeking a dedicated and enthusiastic Customer Service Representative to join our team. We are looking for someone who truly embodies our core values of compassion, professionalism, and excellence in care.
Key Responsibilities:
- Schedule appointments efficiently and accurately.
- Handle incoming phone calls and provide compassionate, helpful responses.
- Greet and check in/out clients, ensuring a smooth and welcoming experience.
- Discuss payment options with clients clearly and professionally.
- Assist with end-of-life paperwork and provide empathetic support during difficult moments.
- Maintain a clean and welcoming environment for our clients and their pets.
- Perform other duties as needed to support a positive and organized clinic atmosphere.
Requirements:
- Exceptional customer service skills, with an emphasis on compassion and empathy.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Strong communication skills and a team-oriented mindset.
- Previous experience in a veterinary or medical setting is a plus but not required.
Why Join Willow Grace?
- Be part of a compassionate, supportive team that truly cares about pets and their owners.
- Opportunities for growth and learning in a nurturing environment.
