Assistant Medical Director / Medical Director

In the United States, one in five adults experience a mental health illness and over 12 million people have thoughts of suicide. Mental health crises can be some of the most difficult times in a person’s life, and over 17 million people seeking behavioral health care experience a delay in accessing care. Willow Health is on a mission to significantly improve this experience by expanding affordable access to high-quality, evidence-based intensive behavioral health care. 

In 2023, we launched our virtual crisis care program that provides personalized, recovery-oriented care for people experiencing behavioral health crises. Willow Health offers patients immediate access to evidence-based virtual crisis psychotherapy, medication management, certified peer coaching, care management, groups, and around the clock  crisis coverage, while working to connect patients to the most appropriate next level of care. In 2024, we expanded our clinical program offering to include an 8-week virtual intensive outpatient program (IOP). Our IOP offers patients access to evidence-based virtual CBT and DBT based group therapy, individual psychotherapy, medication management, and care management. 

Role: As the Assistant Medical Director / Medical Director, you will work closely with our Chief Medical Officer (CMO) and operational team to lead our innovative virtual care programs. This role will have the opportunity to meaningfully contribute to our clinical model, delivery of care, and our clinical team. You will work closely with the CMO to uphold our standards of care, patient safety, behavioral health protocols, policies, quality assurance, compliance and risk management efforts to ensure regulatory approval and patient satisfaction. We expect the Assistant Medical Director / Medical Director to work cross functional with teams to drive metrics and outcome success related to patient engagement, quality, value for patients, and referral partners.  We are looking for a thoughtful, empathic, and skilled clinician to join our highly motivated team to help improve behavioral health crisis care. This is a fully virtual role.

In addition to leading our clinical programs, you will provide telehealth evidence-based behavioral health care including comprehensive clinical assessments, differential diagnosis, creating and implementing co-created clinical treatment plans and medication management. You will work alongside our diverse and passionate multidisciplinary clinical team taking care of Willow’s  patients and making an impact in building our clinical program. Our clinical team includes psychiatrists, nurse practitioners, licensed clinical social workers, licensed mental health clinicians, certified peer specialists, case managers, and clinical operations.

This role is 3 days per week direct patient care and 2 days per week of administrative time.

• Work with the CMO to uphold our standards of care, patient safety, behavioral health protocols, clinical policies, quality assurance, compliance and risk management efforts to ensure regulatory approval and patient satisfaction.
• Work with the CMO to lead our clinical team including leading weekly supervision, clinical rounds, huddles, and performance evaluations.
• Collaborate with the Head of Operations to ensure clinical policies and procedures are streamlined for the clinical team Work with the CMO to hire and expand our clinical team. 
• Perform comprehensive clinical assessments and develop differential diagnosis
• Provide psychiatric medication management 
• Build therapeutic alliance with patients
• Create and implement co-created personalized treatment plans with our multidisciplinary team 
• Manage a caseload of patients who you will follow for 8 to 12 weeks providing medication management 
• Conduct comprehensive risk assessment and safety planning Utilize validated clinical tools to aid in differential diagnosis 
• Work across our multidisciplinary clinical team to facilitate comprehensive behavioral health crisis care 
• Maintain appropriate documentation of all patient-related care
• Weekly clinical supervision 
• Work with our patients, their families, and their providers in the community to ensure comprehensive behavioral health care

• Successful completion of their medical degree
• Successful completion of postdoctoral psychiatry residency
• Maintains a board-certification of Psychiatry and Neurology Hold an active license to practice medicine in New York
• Maintain all state requirements and continuing education requirements to provide behavioral health care 
• Hold an active DEA license 
• Has at least 2 years of clinical experience Has experience with clinical risk management, suicide risk assessment, and safety planning
• Has experience and is comfortable with using validated clinical tools to help enhance clinical care 
• Has experience with and is comfortable with using technologyExcellent written and verbal communication skills
• Excellent interpersonal skills and ability to work effectively in a multidisciplinary clinical team
• Experience working with an electronic medical record

• Experience in a start-up healthcare setting and/or an innovative healthcare program (preferred, not required) 
• Post degree experience in providing emergency mental health services and/or urgent behavioral healthcare
• Comprehensive knowledge of substance abuse, mental health, and recovery issues and principles
• Has experience with using clinical outcomes to help enhance clinical careHas experience leading a clinical team
• Has experience launching and iterating on a clinical care model, (preferred, not required)  

• Successful completion of child & adolescent fellowship program (preferred, not required)  

• PTO includes sick leave, certain federal holidays, and vacation
• Continuing education time and stipend 
• 401K Health insurance 
• Malpractice liability insurance 
• Clinical supervision
• Multidisciplinary team collaboration

• Complete the application
• First interview with the hiring manager
• Second round of interviews with the team 
• Clinical skill assessment with the hiring manager'
• Reference check 
• Offer 
• Background check

Willow is an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Salary : $275,000 - $325,000