Front Office Administrator for Women's Health Acupuncture Clinic

We are hiring a Front Desk Office Administrator for our Acupuncture Clinic!

We are looking for a fantastic new Front Desk Office Administrator. Here's the job description (hint! read all the way to the bottom!).

This position is typically Monday-Thursday

These are the current hours to start and will (expand to the hours in parentheses) :

M 12:00 – 5:30pm

T (12:00 – 5:00)

W 12:00 – 5:30pm

Th 9:30 – 6:00

Pay range is $20-25/ hour, DOE.

20-25 hours per week, with a consistent number of hours determined by mutual agreement.

Benefits: 2 Weeks PTO per year, Qualifies for Oregon Saves Plan, Health Reimbursement Free weekly acupuncture treatments as part of your benefits. Clinic is located in NW Portland, a few blocks from Good Sam

About Willow Tree Acupuncture and Wellness Clinic:

We are a Chinese Medicine and acupuncture clinic that specializes in women’s health conditions, chronic pain, fertility and pregnancy care. Our mission is to provide the highest quality care with amazing results for our patients, inspiring them to integrate us as a member of their health care team for life.

Here are the most important skills we are looking for:

*amazing customer service skills (You love people, they love you, you like helping!)

*excellent phone and written skills, people feel confident to book after talking to you (This is critical component to the role – you have an upbeat and warm phone voice, and you can take the lead on making sure new patients feel completely taken care of when booking)

*a “quick study”--meaning you are a bright, smart, observant person. (You are often called “smart” that’s a good thing, in our book.)

*strong attention to detail and organization (We’re looking for you to go beyond the basics, and be able to become of a team that is looking proactively for tasks that will support everyone in the clinic and the flow of our team, even without being directly asked.)

*ability to prioritize and manage projects and systems, with the follow through to match

*great communication skills–you are a proactive communicator, and are committed to a “more communication is always better” ethos.

*emotional maturity, and the willingness and ability to be a great team player. You get that healthy relationships are important. (We practice a lot of systems to cultivate this as a team–we are human beings, after all.)

*reliable!! (Both from the standpoint of being on time and prepared for your shifts, but also as a team member. You can work very well autonomously, but also know how to work well with others.)

*comfortable with technology such as scheduling software, text, email, telephone, fax machine, POS, Sonos speakers, Spotify. (If technology makes you nervous or stresses you out, this is not the right fit for you.)

*problem solving mentality- the front desk is responsible for taking care of the little things that pop up to keep the flow of the clinic going, so an “I can figure this out” attitude and autonomy is imperative

*responsible, accountable–you’ve got some work experience under your belt and its made you wiser, but you are still interested in that thing called “beginner’s mind”. (We get Zen around here).

*small business or marketing experience–if you’ve managed projects, are comfortable with public outreach that’s a bonus.

Capabilities:

• Be coachable
• Ability to work in a fast-paced environment
• Able to work independently while being a member of a team
• Be a self-starter who can solve problems independently
• Dependable and reliable
• Be proactive by thinking two steps ahead of the next task
• Ability to multi-task and prioritize tasks
• Be detail oriented, loves to organize, efficient, tidy

In a perfect world, you are serious organizer, an extrovert that people love to talk to, with a good sense of humor. You are grounded, but not stuck. Someone who sees a system, can see its value, and how it might even be improved upon. You can listen, and observe, and make suggestions after gathering information. You are willing to get curious about issues, rather than reacting with your mood or out of defensiveness. You feel confident about being able to communicating treatment plan details, pricing, and consistent scheduling to hold patients accountable to our doctors’ treatment plans. You might be excited about holistic health, but you are not a provider

Job Type: Part-time

Pay: $20.00 - $22.20 per hour

Expected hours: 20 – 25 per week

Benefits:

• Employee discount
• Paid time off
• Retirement plan

Schedule:

• Day shift
• No weekends

Ability to Commute:

• Portland, OR 97210 (Required)

Ability to Relocate:

• Portland, OR 97210: Relocate before starting work (Preferred)

Work Location: In person

Salary : $20 - $25