What are the responsibilities and job description for the Patient Advocate - Patient Experience (Weekend Days) (Part-Time) position at Willowbrooke at Tanner?
Job Description
The patient advocate will serve as a liaison/advocate for patients, families, visitors, and staff. The goal for the Patient Advocate is to enhance the personal service experienced by patients, family members, and visitors while enabling the staff to concentrate on direct patient care. The individual identifies needs of patients and their families and works to improve their satisfaction. Each patient and family deserve Very Good Care.
Education
High School Diploma or GED
Experience
No prior work experience required
Qualifications
The patient advocate will serve as a liaison/advocate for patients, families, visitors, and staff. The goal for the Patient Advocate is to enhance the personal service experienced by patients, family members, and visitors while enabling the staff to concentrate on direct patient care. The individual identifies needs of patients and their families and works to improve their satisfaction. Each patient and family deserve Very Good Care.
Education
High School Diploma or GED
Experience
No prior work experience required
Qualifications
- Experience in a hospital environment or customer service preferred.
- Must be a self-starter.
- Must be able to deal with people who demonstrate difficult and irrational behavior.
- Must be able to identify and deal with situations appropriately.
- Must be able to maintain composure during stressful situations.
- Must be able to set priorities.
- Must be emotionally mature and stable.
- Must convey empathy and compassion in a confident manner.
- Must exhibit a warm, friendly, and caring professional demeanor.
- Must know and respect job limitations.
- On the job training of up to three months to become proficient
