What are the responsibilities and job description for the Part Time Concierge - Weekend Overnight position at Willowick Residential?
Overview
When you join Willowick, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you’ll be a part of shaping our future in the years to come.
Responsibilities
As a Part Time Concierge - Overnight with Willowick, you will organize, coordinate and implement various resident services and programs. You will act as the point of contact for residents. Responsibilities include, but are not limited to:
- Welcome new residents and guests and ensure that prospects and visitors are comfortable as they wait
- Support residents with use of luggage carts
- Monitor guest traffic and parking garage for team members and vendors
- Monitor security cameras and fire alarm panel
- Answer phone calls, transfer calls to appropriate reference points, and assist with completed request call backs
- Ensure packages are delivered and document as well as notify residents of the arrival in a timely fashion
- Update the daily log pertaining to any events and report any concerns to management
- Book freight elevators for move-ins, move-outs and furniture deliveries
- Maintain equipment inventory
- Keep detailed information of the surrounding areas pertaining to restaurants, delivery places, and other areas of interest for residents
Qualifications
Minimum Requirements include:
High school diploma or equivalent from an accredited institution
Two or more years’ experience in a customer service environment
Strong customer service orientation
Excellent written and verbal communication skills
Ability to work a flexible schedule including holidays
Closing
Willowick Residential, a Hines company, seeks to elevate the multifamily industry to levels that surpass the expectations of our partners and residents. Since 2011, Hines has expanded its multifamily division to include over 50 developments and more than 17,000 units in 29 cities across the United States.
Hines is a global real estate investment, development and property manager. The firm was founded by Gerald D. Hines in 1957 and now operates in 28 countries. We manage a $92.3B¹ portfolio of high-performing assets across residential, logistics, retail, office and mixed-use strategies. Our local teams serve 634 properties totaling over 225 million square feet globally. We are committed to a net zero carbon target by 2040 without buying offsets. To learn more about Hines, visit www.hines.com and follow @Hines on social media. ¹Includes both the global Hines organization as well as RIA AUM as of June 30, 2022.
Visit www.willowick.com or www.hines.com for more information.
We are an equal opportunity employer and support workforce diversity.
No calls or emails from third parties at this time please.